IT Network Administrator

CGC Inc.; Alberta; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A company in Canada is seeking a Network Administrator II to support IT operations and ensure cybersecurity for multiple plants. This role involves troubleshooting, hardware repair, and maintaining network systems. Candidates should have a Bachelor’s in Computer Science and 5-10 years in IT support. The position offers competitive salaries, comprehensive benefits, and significant travel (10-20%). Work environment promotes diversity and inclusion.

Benefits

Competitive salaries

Comprehensive benefits

Pension plan

Vacation time of 4-7 weeks

Wellness Program

Qualifications

• Five to ten years in IT support or similar capacity.
• Requires advanced proficiency in local and wide-area networks.
• Must be able to prioritize tasks and meet deadlines.

Responsibilities

• Support IT operations and problem resolution.
• Assist with computer hardware repairs and software installation.
• Provide help desk and technical support.

Skills

IT support

Customer service

Network troubleshooting

Analytical skills

Education

Bachelor’s Degree in Computer Science or related field

Tools

Microsoft Servers

Networking equipment

Job description

Position Summary

The Network Administrator II supports all functional areas of the organization in alignment with the plant business objectives. Under direct supervision this position assists with routine IT operations, problem resolution of computing and/or communications functions and ensuring the cyber security of information systems. This role is to ensure the stable operation of the computer networks. This includes assisting in planning, developing, installation, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication lines. This role will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion and provide end user training where required. Serves as the primary help desk contact for the plant responsible for computer hardware/software including inventory and replacement. They generally will work out of the Wheatland plant. This position will provide both remote support and on‑site support as required for Surrey, Port Kells, Winnipeg, Aldergrove (IBP), and Edmonton (IBP) plants. The incumbent will build relationships with the plant management and the direct Regional IT Lead as their supervisor. The incumbent will serve as a liaison between Corporate IT and manufacturing facilities and will ensure that plant IT initiatives align with USG IT standards and priorities. The unique combination of skills associated with this position as well as on‑the‑job training will provide for growth and potential advancement within the IT organization.

Key Accountabilities and Responsibilities

• Travel is required to CGC Surrey, Port Kells, Winnipeg facilities and IBP facilities located in Aldergrove and Edmonton.
• Assist with computer hardware repairs and installation of approved software on PCs.
• Provide help desk, analytical and technical support by performing maintenance, expanding functionality, and improving performance of hardware and software tools used.
• Provide computer/network equipment asset inventory through data entry and maintenance of assets including equipment installation, disposal, processing, and tracking.
• Assist in the implantation of IT and cyber security policies, procedures, standards and system documentation development and maintenance.
• Assist on various special projects and tasks as well as coordinating meetings.
• Perform media and equipment scans.
• Administer and maintain end user accounts, permissions, and access rights.
• Assist with network design, refreshes, and capacity planning.
• Installs, configures, and maintains network cabling and other network equipment such as switches and UPS.
• Oversees installation, configuration, maintenance, and troubleshooting of network connected end‑user hardware, software, and peripheral devices.
• Assists Regional IT Lead with maintenance of VOIP phone system.
• Performs other related duties as assigned.

Qualifications

Education

• Bachelor’s Degree in Computer Science or related field preferred or significant work experience and certifications.

Experience / Requirements

• Five to ten years in IT support or similar capacity and able to support: Windows, Desktop, Networking, Data/Voice.
• Requires advanced proficiency in the operation of local and wide‑area networks and components.
• Must be able to prioritize tasks and meet deadlines.
• Must be proficient with current Microsoft Servers and Client operating systems.
• Travel demand will fluctuate depending on plant demands. Expected between 10‑20%.
• Excellent written and verbal communication skills.
• Proven ability to build relationships and work collaboratively; strong customer service skills.
• Must be self‑directed and able to work independently.
• Proven project management skills.
• Able to learn new technology as needed to meet the requirements of the position.
• Must be willing to physically work at plant location.

Certifications Preferred

• A+ PC Technician.
• Network+ PC Technician.
• Microsoft Certified Technology Specialist (MCTS).
• Microsoft Certified IT Professional – Server Administrator (MCITP).

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

What We Offer

CGC offers competitive base salaries and cash incentive awards, comprehensive benefits, and financial protection for employees and their families. Our Employee Group Benefits Plan (extended health care and dental care) begins on your first day of work!

• Extended health care (including prescription drugs, vision, and paramedical professional services)
• Dental care (includes both preventative care and major dental work)
• Short-term and long-term disability
• Life insurance
• Retirement plan - contributory defined benefit plan
• Investment plan - defined contribution plan with options to contribute to a Registered Retirement Savings Plan (RRSP) and/or a non-registered savings plan.
• Incentive Plan - cash payments based on target achievement are earned quarterly or annually, depending upon the plan.
• Vacation time – between four and seven weeks paid vacation based on length of continuous service.
• Employee Assistance Program (EAP)
• Wellness Program offers fitness club memberships at a special reduced rate, health coaching, nutrition support, smoking cessation services, and much more.
• Rewards and Recognition Program

We understand the importance of balancing work and your personal life and will help you make your best contribution in both.

CGC Inc. is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with CGC, Inc. in accordance with Federal and provincial laws. Information regarding applicant accessibility may be found on the Accessibility section of our website.