IT Help Desk Technician

Reesink Canada; Manitoba; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Canada, Manitoba is seeking an IT Help Desk Technician to provide frontline technical support for employees. The role requires strong customer service skills, technical expertise, and the ability to troubleshoot hardware, software, and network issues. Candidates should have previous IT support experience, post-secondary education in IT or Computer Science, and a strong knowledge of Microsoft systems. The position offers a comprehensive benefits package and a positive, team-oriented work environment.

Benefits

Competitive Salary

Comprehensive benefits including health, dental, vision

Registered Retirement Saving Plan contributions

Ongoing professional development and training

Qualifications

• Previous experience in an IT Help Desk or Technical Support role preferred.
• Strong working knowledge of Microsoft operating systems and common business applications.
• Understanding of networking fundamentals and troubleshooting methodologies.

Responsibilities

• Provide frontline technical support to employees across the organization.
• Install, configure, maintain, and upgrade computer systems and applications.
• Diagnose and resolve hardware, software, and system-related issues.

Skills

Customer service mindset

Communication skills

Analytical abilities

Problem-solving abilities

Organizational skills

Education

Post-secondary education in Information Technology

Relevant certifications (CompTIA A+, Microsoft)

Tools

Microsoft operating systems

Ticketing systems

Job description

YOU matter to US at Reesink Canada Holdings! If you are looking to join a company of motivated people who make a difference and your skills align with our position description, you've found us! We are looking forward to hearing from you.

The IT Help Desk Technician is responsible for providing frontline technical support to employees across the organization. This role ensures employees have reliable, secure, and efficient technology tools to perform their work by diagnosing, troubleshooting, and resolving hardware, software, and system-related issues.

The successful candidate will demonstrate strong customer service skills, technical expertise, and organizational ability while supporting users through phone, email, and ticketing systems. This position works closely with internal IT team members, vendors, and business partners to maintain system functionality and support continuous improvement of IT services.

Key Duties and Responsibilities:

Technical Support & Issue Resolution:

• Respond to incoming help desk requests through phone, email, or ticketing systems in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and system-related issues for end users.
• Identify root causes of technical issues and implement effective, sustainable solutions.
• Escalate complex or high-priority issues to appropriate IT team members when required.

System & Equipment Management:

• Install, configure, maintain, and upgrade computer hardware, operating systems, and business applications.
• Perform routine system checks, preventative maintenance, and performance monitoring.
• Support device deployment, workstation setup, and user onboarding activities.
• Assist in managing IT asset inventory including hardware, software licensing, and lifecycle tracking.

User Support & Education:

• Provide friendly, clear, and supportive technical assistance to users of varying technical skill levels.
• Educate employees on basic troubleshooting, password management, and software functionality.
• Promote user self-service tools and knowledge resources where appropriate.

Vendor & Team Collaboration:

• Work collaboratively with internal IT teams to support projects and infrastructure initiatives.
• Coordinate with external vendors and service providers for equipment repair, software updates, and technical support.
• Maintain accurate documentation of support requests, solutions, and follow-up actions.

Continuous Improvement:

• Stay current with emerging technologies, security practices, and IT support trends.
• Identify opportunities to improve help desk processes, system reliability, and user experience.
• Contribute to IT standards, procedures, and best practices.

Experience & Education:

• Previous experience in an IT Help Desk, Technical Support, or similar role preferred.
• Post‑secondary education in Information Technology, Computer Science, or a related field is considered an asset.
• Relevant certifications (CompTIA A+, Microsoft, or similar) are considered an asset.
• Strong working knowledge of Microsoft operating systems and common business applications.
• Understanding of computer hardware components, networking fundamentals, and troubleshooting methodologies.
• Familiarity with ticketing systems and IT asset management tools is preferred.

Skills & Attributes:

• Strong customer service mindset with a focus on responsive and professional support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple priorities and respond effectively to urgent requests.
• Highly organized with strong attention to detail.
• Willingness to learn and adapt in a changing technology environment.

Working Conditions:

• Primarily office or dealership support environment
• Frequent computer and desk‑based work
• Occasional travel between locations may be required
• Occasional after‑hours or on‑call support may be required

What We Offer:

• Competitive Salary, comprehensive benefits: including health, dental, vision.
• Registered Retirement Saving Plan contributions program
• Ongoing professional development and training.
• A positive, team‑oriented work environment with a focus on employee success.

We value diversity and inclusion, strive for an equitable workplace where employees can be their authentic selves, and support the diverse people and communities we serve. We do not discriminate against applicants on any protected grounds.