Security Communications Supervisor

Canada's Wonderland; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A popular amusement park in York Region is seeking a Dispatch Operations team member to oversee communication and dispatch area. Candidates should have strong leadership skills and experience in telecommunications. Responsibilities include managing daily operations and assisting with training and performance evaluations. This role requires excellent communication abilities and the capacity to work flexible hours. Join a vibrant team and enjoy amazing perks including free park admission and team events.

Benefits

FREE Admission to the park

Promotional tickets for friends & family

20% discount on merchandise and select food

Access to employee cafeteria with discounted food

Discounted admission to Ontario attractions

Fun employee events with rides and food

Qualifications

• Candidates must have graduated from an Emergency Telecommunications or similar program or have equivalent experience.
• Leadership skills to effectively identify issues and problem solve.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Oversee daily operations of the communication/dispatch area.
• Assist with hiring, training, and performance management.
• Respond to emergency calls via telephone and radio.

Skills

Leadership skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Education

Emergency Telecommunications or 911 Communications program

Tools

Multi-line phone systems

Job description

Overview

$19.00 / hour

This is a vacant position. Candidates must be a minimum age of 18 years.

Joining our Canada’s Wonderland team means you’ll commit to providing a safe and secure environment.

You’ll also…

• Oversee the daily operations of the communication/dispatch area
• Assist with hiring, training, coaching and performance management for Dispatch team
• Work alongside Dispatchers to receive and dispatch emergency calls by telephone and radio
• Respond to internal and external telephone calls
• Transfer information to the appropriate person in a courteous, professional, and timely manner
• Ensure appropriate and thorough documentation of multi-dispatch calls
• Assist with other duties as required

Benefits

Some of our amazing perks and benefits:

• FREE Admission to Canada’s Wonderland and other parks!
• Earn promotional tickets for friends & family!
• 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food.
• FREE and/or discounted admission to many Ontario attractions.
• Work with a diverse team in a fun environment.
• Employee events with RIDES, GAMES, and FREE FOOD!

Responsibilities

Canada’s Wonderland is home to over 300 acres of world class rides and attractions for the entire family, including a 20 acre water park. We are the ultimate destination for attractions, food, live shows, and events! We want YOU to join us in making people happy! As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories
• Interact with different people of all ages and backgrounds
• Gain skills, knowledge, and experience that will benefit in your future

Qualifications

• You!
• Candidates enrolled in or graduate of an Emergency Telecommunications or 911 Communications program or possess equivalent work experience
• Proven leadership skills with the ability to identify issues and problem solve effectively
• Excellent verbal and written communication skills
• Individuals that are highly organized, able to multi-task, and prioritize tasks efficiently
• Previous experience with multi-line phone systems is an asset
• Availability to work flexible hours, including late evenings and on weekends and holidays
• Able to wear personal protective equipment deemed necessary to perform this job safely (may include; gloves, mask and/or face shield, non-slip shoes etc.)