Director jobs in United States

The Senior Director Client Success is a transformational leadership role focused on driving a unified and strategic approach to client relationship management contract renewals rebids and cross-selling initiatives. This role ensures our top client accounts are supported through a proactive and integrated retention strategy.

By leveraging client insights and data-driven decision-making the Senior Director ensures the voice of the client is reflected across operations sales and support functions. This role plays a key part in strengthening client relationships driving growth within existing accounts and ensuring long-term client satisfaction and retention.

The Senior Director will collaborate closely with senior leadership across Canada applying best practices advanced technologies and innovative strategies to drive operational excellence.

How Youll Make an Impact :

Development and Implementation of Client Retention Strategy

Define and validate a strategic client retention roadmap in partnership with the Canadian Senior Leadership Team to support renewal preparedness and proactive account management.

Client Engagement Revenue Growth and Renewal Process Leadership

Represent the Voice of the Client internally and ensure it is integrated into renewal and rebid strategies.

Initiate and oversee cross-sell efforts to meet revenue growth targets within existing accounts.

Drive the renewal and cross-selling processesto enable seamless transitions from retention planning to successful contract rebids and forecasted renewals or growth within accounts.

Reporting Compliance and Continuous Improvement

Ensure accurate documentation of all client retention activities communications and follow-ups using internal systems and tools.

Drive compliance with all safety risk and operational standards while promoting continuous improvement across client-facing practices.

Training Coaching and Process Adoption

Collaborate with Learning & Development to implement training initiatives that equip operations and sales teams with the skills needed to execute renewal best practices.

Mentor and educate team members on using analytical tools to monitor retention efforts and action plan progress.

Collaboration and Stakeholder Management

Foster strong internal partnerships with segment leadership North American counterparts and global client success teams to drive strategic retention initiatives.

Serve as a trusted advisor to senior leadership by delivering regular data-informed insights and recommendations to enhance client satisfaction and retention performance.

Qualifications :

What Youll Need to Succeed :

Bachelors degree in Business Marketing or a related field; MBA or equivalent preferred.

Minimum 8 years of experience in senior client-facing roles with a track record in client retention and revenue growth.

Experience managing complex multi-account portfolios and leading cross-functional initiatives.

Minimum 3 years in a senior leadership role with proven ability to drive change and influence without direct authority.

Proficient in Microsoft Office and CRM systems (e.g. SoForce or equivalent).

Strong analytical skills with the ability to present insights that inform strategy.

Skilled in influencing senior stakeholders and navigating matrixed environments.

Excellent communication facilitation and coaching skills.

Client-focused with strong negotiation abilities and insight-driven relationship management.

Proven ability to support strategic renewal and rebid outcomes through strong client engagement.

Fluency in English and French is an asset to support national operations

Additional Information :

What MakesSodexoDifferent :

Working with Sodexo is more than a job; its a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own addition we offer :

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability Diversity & Inclusion Corporate Social Responsibility and much more. View Sodexos latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin race religion ethnic group age disability gender sexual preference sexual or gender identity status as a veteran or any other federal provincial or local protected class.

We welcome and encourage applications from people with disabilities.Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members customers clients contractors business partners guests and members of the public with whom we regularly interact. We require that all new hires in hospitals long term care facilities and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

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SodexoSJG

Remote Work : Employment Type :

Full-time

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

Experience : years

Vacancy : 1