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Moving2Canada.com
Operations Manager, Technical Services
Job summary
A leading company in the industrial sector is seeking an experienced Operations Manager, Technical Services in Dartmouth, NS. This role involves leading a technical services team, optimizing operations, and ensuring high-quality service delivery. Ideal candidates will have 5-10 years in operations management within manufacturing and possess strong leadership and project management skills. Certifications like PMP or Lean Six Sigma are preferred.
Qualifications
- 5–10 years in technical services or operations management, ideally in a manufacturing or industrial setting.
- Proven leadership experience and a strong track record in project management and customer relations.
- Preferred: PMP certification or equivalent, Lean Six Sigma or other relevant industry certifications.
Responsibilities
- Lead and mentor a team of engineers, technicians, and support staff.
- Manage daily operations and service activities.
- Coordinate technical projects from start to finish.
- Serve as the primary contact for key clients.
- Ensure adherence to safety regulations and company policies.
Skills
Education
We are seeking a dynamic and experienced Operations Manager, Technical Services in Dartmouth, NS to lead our technical services team. This role is pivotal in ensuring the delivery of high-quality service and support to our clients, while driving operational excellence across all technical functions. You will oversee a team of engineers and technicians, optimize service processes, and collaborate cross-functionally to meet project goals and customer expectations.
Qualifications- Education: Post-secondary education (University or College) in a relevant field.
- Experience: 5–10 years in technical services or operations management, ideally in a manufacturing or industrial setting.
- Proven leadership experience and a strong track record in project management and customer relations.
- Certifications (Preferred): PMP certification or equivalent, Lean Six Sigma or other relevant industry certifications.
- Skills:
•Strong leadership and decision-making abilities
•Excellent problem-solving and communication skills
•Proficiency in project management tools
•Experience with budgeting, forecasting, and P&L management
- Leadership & Team Management: Lead and mentor a team of engineers, technicians, and support staff. Foster a collaborative, high-performance culture and support professional development.
- Operations Oversight & Process Optimization: Manage daily operations and service activities. Continuously improve processes to enhance productivity, reduce costs, and maintain service quality.
- Project Management & Execution: Coordinate technical projects from start to finish, ensuring alignment with scope, budget, and timelines. Work closely with internal teams to ensure successful delivery.
- Customer Relations & Service Delivery: Serve as the primary contact for key clients. Strengthen relationships and implement strategies to improve customer satisfaction and service delivery.
- Compliance & Risk Management: Ensure adherence to safety regulations, industry standards, and company policies. Identify and mitigate operational risks.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.