Operational Delivery - Distributions Team Leader Stratford

Government Recruitment Service; Stratford; On-site; CAD 64,000 - 83,000; Full time

Job summary

A leading government agency in Stratford is looking for an EO Team Leader for the Payment Protection Insurance (PPI) team. This role involves overseeing the distribution of funds to bankruptcy creditors and managing a team to ensure timely outputs. The successful candidate will provide leadership and foster team development while ensuring compliance with legal frameworks and internal policies. The position offers opportunities for growth within a supportive and inclusive environment.

Benefits

Flexible working options

Employee support networks

Opportunities for community volunteering

Qualifications

• Proven leadership skills in managing a team.
• Experience in performance reviews and objective setting.
• Understanding of distribution work processes.

Responsibilities

• Provide leadership to the administration team.
• Manage the throughput of distribution work.
• Conduct performance reviews and manage team development.
• Ensure compliance with legislative frameworks.
• Collaborate with other teams within the agency.

Skills

Leadership and people management

Performance management

Analytical skills

Collaboration skills

Education

Experience in team management

Knowledge of legislation related to bankruptcy

Job description

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

The overall purpose of this role is to provide leadership to an administration team who distribute funds to bankruptcy creditors. You will play an active role in the delivery of Key Performance Indicators (KPIs) and the wider Insolvency Service leadership space.

The work of the PPI Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors.

The team sit within the Insolvency Service’s Business Services Division. The wider team deal with a variety of work, including the payment of redundancy money, processing financial payments, responsibility for the making of bankruptcy and debt relief orders and the customer service telephone line.

This successful candidate will become a EO Team Leader in the Payment Protection Insurance (PPI) team based in Stratford.

PPI is a business area within Business Services Division (BSD) that deals with the distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a high-profile piece of work for the agency which involves returning monies to creditors and the wider economy.

The purpose of the role is to manage the throughput of distribution work to ensure all team output and timeliness targets are met. Casework includes administrative support, indexing, distribution work, case completions, investigating complaints, management of shared inboxes, dealing with claims management companies (CMCs) and other discrete tasks.

Responsibilities

Your duties will include, but are not limited to:

• Leadership and people management: Setting direction – ensuring that colleagues understand how their work contributes to the local and annual plan alongside ensuring effective delivery and throughput of cases within expected timelines and to appropriate quality requirements
• Line management: Management of a team consisting of AO colleagues (which may include apprentices). Undertaking regular performance reviews, setting objectives, recognising success and ensure that absence management, performance management, conduct, health and safety, well-being and diversity issues are effectively managed
• Business and workforce planning: Ensure statistical data and management information data is up-to-date and use this to monitor performance and effectively manage the throughput of work
• Audit and assurance: Completing monthly audits in line with the team audit plan and aligning this to the risk register, identifying risks and implementing actions to mitigate these areas of risk. Sharing feedback and lessons learned with colleagues
• Developing self and others: acting as a role model for your own self development and ensuring that all team members have the correct skills set and a personal development plan. Be proactive in identifying development needs and opportunities and assist in providing required training and coaching
• Management of casework processes: Ensuring that distribution work is carried out in a timely manner within the terms of legislative framework, internal policies, and best practice. Alongside distribution work, this role will involve case completions, investigating complaints, management of shared inboxes, dealing with claims management companies (CMCs) and other discrete tasks
• Working collaboratively: working collaboratively within the PPI team and teams across the wider agency.