Business Change Management Lead, Conversational Banking and AI

RBC; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Business Change Management Lead to drive the successful adoption of AI-driven initiatives within its Personal and Commercial Banking divisions. The ideal candidate will have over 7 years of experience in change management and Agile delivery, showcasing excellent communication and stakeholder management skills. This full-time role offers a flexible work-life balance and a comprehensive Total Rewards Program. Join a high-performing team where you can make a significant impact and contribute to the organization's innovative agenda.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance

Development coaching opportunities

Dynamic and collaborative work environment

Qualifications

• 7+ years of experience as a Scrum Master or Change Management lead.
• Experience in project/program Agile delivery in a multi-agile team environment.
• Strong communication and stakeholder management abilities.

Responsibilities

• Drive successful adoption and sustainability of AI-driven initiatives.
• Partner with leaders to align change initiatives with business goals.
• Develop communication and training frameworks for advisors.

Skills

Adaptability

Change Management

Critical Thinking

Interpersonal Relationship Management

Organizational Change Management

Education

Bachelor’s degree in Business or Communications

Job description

Job Description

The Business Change Management Lead will drive the successful adoption and sustainability of AI-driven and product initiatives within Digital and Personal Distribution Channels, ensuring alignment with strategic business objectives. This role focuses on enabling advisors, clients, and internal teams through structured change strategies, data‑driven insights, and targeted communications. By bridging the gap between technology, operations, and people, the incumbent will minimize disruption, maximize ROI, and foster a culture of agility to support RBC’s innovation agenda. This role requires a blend of strategic thinking, stakeholder influence, and hands‑on execution to drive transformational outcomes while maintaining RBC’s commitment to excellence and client trust.

What will you do?

• Strategic Change Leadership, Strategy, & Organizational Readiness: Partner with senior leaders to align change initiatives with RBC’s business goals and AI/product roadmap; assess change impacts, identify resistance points, and design tailored adoption strategies for advisors and clients.
• Advisor Enablement: Partner with enablement teams to build communication and training frameworks to equip advisors with AI/product skills.
• Client Communications: Partner to develop clear, client‑facing messaging for AI/product changes to minimize disruption.
• Performance Reporting: Deliver integrated performance reporting – tracking adoption, productivity, and client satisfaction via KPIs and dashboards.
• Stakeholder Collaboration: Partner with Product, Technology and Operations teams to align change efforts with business goals.
• Risk Mitigation: Partner with product and risk partners to ensure compliance with regulations and address risks in advisor/client adoption.
• Feedback & Iteration: Lead and establish feedback loops to refine communications, training, and processes.

What do you need to succeed?

Must have:

• Bachelor’s degree in Business, Communications, or related experience with 7+ years of experience as a Scrum Master or Change Management lead, practices and theory were diligently applied.
• Project / Program Agile delivery experience in a dependent multi‑agile team environment, using influence to facilitate outcomes.
• Strong communication, stakeholder management, and problem‑solving abilities.
• Experience working on medium‑to‑high complexity initiatives.

Nice‑to‑have:

• Certified Scrum Master/Agile Practitioner
• Experience in digital product and delivery
• Experience in communications and marketing

What’s in it for you?

We thrive on the challenge to be our, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonus and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in dynamic, collaborative, progressive, and high‑performing team
• Flexible work/life balance

Job Skills

Adaptability, Change Controls, Change Management, Change Management Processes, Change Management Programs, Complex Change Management, Critical Thinking, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change

Additional Job Details

• Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W: TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-12-19
• Application Deadline: 2026-01-23

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

#LI-post

#TECHPJ