Customer Support-Jobs in Kanada

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey. Conversational Commerce is the future of e‑commerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on‑brand.
• Experience: effortless shopping from chat to checkout.
• Re‑engagement: personal, 1‑1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of e‑commerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

We’re hiring a strong sales leader to lead our Commercial Account Management Team. You’ll drive expansion and renewals across a large, diverse book of business and play a critical role in scaling our Commercial post‑sales revenue motion. This role is ideal for a manager who excels in deal execution, loves coaching, and can inspire a team to consistently outperform.

• Lead a high‑performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals.
• Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution.
• Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions.
• Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role.
• Strengthen process & predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion.
• Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach.
• Drive cross‑functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences.
• Own reporting & accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership.

• Experienced Manager: 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers.
• Proven Seller: 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience.
• Sales Methodology: Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it.
• Emotionally Intelligent Leader: Skilled at motivating teams, giving direct feedback, and building trust.
• Data‑Driven Operator: Comfortable analyzing KPIs, spotting trends, and using insights to drive performance.
• Exceptional Communicator: Clear, confident, and persuasive with customers and internal stakeholders.
• Tech‑Savvy: Proficient with HubSpot, Gong, and modern GTM tools.
• SaaS & E‑commerce: Experience in SaaS or working with e‑commerce brands is a strong plus.
• Thrives in High‑Growth Environments: Organized, adaptable, and great at prioritizing in a fast‑moving setting.

Compensation: $222k to $246k OTE (CAD)

🏖️ 5‑week vacation (We follow each country's appropriate PTO laws)

🤕 Paid sick leave

🧸 Paid parental leave (16 weeks)

🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

🏥 We provide private health insurance and retirement pension

💆🏻♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

🥰 Every quarter, we organize an online company‑wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize off‑site team retreats and company retreats!

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company‑wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision‑making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.