Customer Service Representative Irregular On Call

YMCA; Owen Sound; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local community organization in Owen Sound is looking for a Customer Service Representative for an on-call role. The position involves assisting customers both in-person and virtually by providing information about government programs and services, processing applications and payments, and maintaining a high level of customer satisfaction. Ideal candidates should have strong communication and customer service skills and the ability to work in a team environment. The pay range is $28.81 – $33.40 per hour, depending on experience.

Benefits

Employee and Family Assistance Program

Training program available

Qualifications

• Exceptional customer service focus to resolve inquiries effectively.
• Ability to communicate clearly and concisely with customers.
• Math skills to handle financial transactions accurately.

Responsibilities

• Provide quality customer service in various formats to assist clients.
• Greet customers warmly and assist in their needs.
• Process applications, renewals, and payments efficiently.

Skills

Customer focus

Effective communication

Thinking skills

Math skills

Computer proficiency

Team collaboration

Tools

Microsoft Office

Job description

Job Description

Customer Service Role – Irregular On Call

Job Term:

1 Temporary on call assignment/contract up to 12 months with possibility of extension

Job Code:

95423 – Customer Service Rep 2

$28.81 – $33.40 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad – definitions

Open Targeted

Job ID:

237048

Join ServiceOntario’s dynamic Owen Sound team and make a difference in your community with every customer interaction!

ServiceOntario offers a training program that will help you be successful in the role.

About the job:

• these positions are on-call as required and the working hours range from 0 to 36.25 hours per week

In this position you will:

• provide quality customer services in person, virtually and by phone; by providing timely and accurate information related to government programs, products and services in a retail and customer service-oriented environment
• greet and assist customers with a friendly smile
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• answer customer questions
• stay informed about policies and products

What you bring to the team

Exceptional customer service must have:

• Customer focus to provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience
• Effective communication to explain guidelines and procedures, respond to customer questions, write concise correspondence, apply judgment, tact, empathy and patience to meet customer needs
• Thinking skills to probe for information, assess situations, and determine customer needs, and take appropriate actions
• Math skills to handle cash, operate cash register and point of sale machines to process transactions
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment
• Team collaboration to work well with colleagues in a team environment

Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

The Ontario Public Service is one of Ontario’s largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

• a professional work culture
• a career that can grow across ministries and job functions
• many employee networks offering support for and education about underrepresented groups
• an Employee and Family Assistance Program, which provides confidential counseling services

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Visit the website and use the Job ID number 237048 to view the full job posting and apply http://www.ontario.ca/careers.

Address:

• 1 English Temporary – Irregular On-Call, duration up to 12 months, 1400 1st Ave W, Owen Sound, West Region, Criminal Record Check

• About security checks:

  • A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position’s responsibilities.
  • If a check is needed and you’ve lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you’ll need to provide an out-of-country police clearance certificate from the country you lived in.
  • Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR – 2T) level
• Starting salary for the CSR – 2T level: $27.02 per hour.
• E-MG-235615/25

How to apply:

• You must apply online by visiting www.ontario.ca/careers . You must enter the job id number in the Job ID search field to locate the job ad.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember:

The deadline to apply is Monday, December 22, 2025 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Need help with your resume, improving your interview skills or finding the right career? Our Employment Advisors are here to support you in your job search. From exploring employment and training opportunities and preparing to re-enter the workforce, to helping you write effective resumes and prepare for interviews.

Our YMCA is a community leader for improving the health and vitality of Owen Sound, Grey and Bruce counties.