puestos de Customer Success en Canadá

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.

Read about our mission, story and values here. To find out more about our perks, click here. Some of our blogs might help you get a better understanding of what we do here. You can find them all here.

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here’s what it takes to succeed with us:

• Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.

• Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.

• Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there’s time to recover and enjoy life.

• Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.

• Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.

• We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones—it’s about making the experience rewarding along the way.

About the role

Rewind is looking for a Tech Partner Manager to build and scale strategic technology partnerships that amplify our product reach and customer value. You’ll own relationships with key ecosystem partners; driving joint integrations, co-marketing opportunities, and shared business outcomes.

This role blends product understanding, partner management, and business development. You’ll work cross-functionally with Product, Engineering, Sales and Marketing to turn great ideas into thriving partnerships that expand Rewind’s impact across the SaaS landscape.

Partnership strategy & ecosystem growth

• Develop and execute a technology partnership strategy aligned with Rewind’s growth priorities.

• Build and expand access within Rewind’s supported platforms and partnerships (SaaS platforms, hyperscalers, and security ecosystem) to drive product adoption and customer success.

• Build business cases for new integrations, features, and alliances, balancing strategic fit and customer demand.

Relationship management & joint execution

• Own end-to-end partner relationships—from initial outreach and contract negotiation to onboarding and ongoing performance reviews.

• Collaborate with partner teams on joint GTM (go-to-market) plans, co-marketing initiatives, co-sell, and customer campaigns.

• Act as Rewind’s primary point of contact for technical and business stakeholders within partner organizations and drive relationship expansion across key business units within partner organizations.

Cross-functional collaboration & enablement

• Partner with Product and Engineering to prioritize and deliver seamless, high-impact features and new integrations.

• Work with partner and internal Marketing, Sales, and support teams to enable them with the right content, value messaging, and training.

• Measure and communicate partner performance metrics—contributing to quarterly reviews and executive updates.

Market insight & innovation

• Stay current on emerging platform trends, integration frameworks, and ecosystem models in SaaS and AI.

• Surface insights from partners and customers to inform Rewind’s product roadmap and ecosystem strategy.

• 5+ years of experience in partnership management, business development, or channel strategy, ideally in a SaaS environment.

• Proven success building and scaling technology integrations or ecosystem partnerships.

• Strong understanding of APIs, developer platforms, and modern SaaS GTM motions.

• Excellent relationship-building, negotiation, and communication skills across technical and commercial audiences.

• A data-driven approach to evaluating partner performance and ROI.

• Curiosity, accountability, and a collaborative mindset—you’re comfortable working across teams to get things done.

• Experience working with ecosystem partners such as Shopify, Atlassian, AWS, GitHub, or monday.com.

• Familiarity with app marketplaces and API-first product design.

• Background in product partnerships, alliances, hyperscalers, or integration management.

• Exposure to SaaS backup, security, or data management tools.

At Rewind, we build products that protect what matters most to our customers—their data. We’re a growing, product-driven SaaS company that values trust, accountability, and curiosity. You’ll work with smart, kind people who challenge assumptions, move fast, and take pride in doing meaningful work.

We respect people’s time, value balance, and empower everyone to take ownership of their impact. If you want to innovate, learn, and grow with a team that genuinely cares—Rewind is the place to do it.

How Rewind Will Support You

We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to:

• Flexible work hours

• Employee stock options

• Health benefits

• 3 weeks vacation

• 7 life leave days

• 2 Level Up days for professional development

• 1 volunteer day

• Summer Fridays and office closed during the holiday break in December

• Paid parental leave

• Professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)

• $1000/year wellness/home office allowance

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.