Solutions Engineer, Pelmorex Weather Source - Remote

Pelmorex; Oakville; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading weather intelligence company seeks a Solutions Engineer to support customers in integrating their weather data solutions. You'll act as a trusted technical advisor, ensuring customer success from onboarding through complex integrations. This remote role requires eligibility to work in Canada and proficiency in SQL, relational databases, and Python. The ideal candidate has strong problem-solving skills and exceptional communication abilities. Join us in transforming weather data into actionable insights.

Benefits

Retirement Savings Matching Plan

Personal Spending Account

Summer Hours

17 Paid Days Off

Course Reimbursement Program

Pelmorex Learning Academy

Online Healthcare visits

Anonymous reporting platform

Qualifications

• Strong hands-on experience with SQL and relational databases.
• Proven experience working within a major data warehouse, especially Snowflake.
• Proficiency in a scripting language, preferably Python, for data manipulation and automation.
• A deep understanding of data integration patterns, ETL/ELT processes, and API fundamentals.

Responsibilities

• Serve as the Primary Technical Advisor for strategic customers.
• Lead Technical Onboarding and guide new clients through the integration.
• Solve High-Stakes Problems and diagnose complex issues.
• Partner in Pre-Sales as a technical expert in demos.
• Be the Voice of the Customer, translating feedback for product teams.
• Contribute to Our Developer Community by improving technical documentation.
• Document Our Best Practices to support all parts of the business.

Skills

SQL

relational databases

Python

data integration patterns

ETL/ELT processes

API fundamentals

Tools

Snowflake

Google Cloud Platform (GCP)

Amazon Web Services (AWS)

Linux

MacOS

Job description

ARE YOU INTERESTED IN A WORKPLACE THAT HAS...

Remote Work Environment💻

Retirement Savings Matching Plan (RRSP). Plan for your future with us!💸

Personal Spending Account💰

Up to $500 to spend on anything related to physical, mental or financial well-being (in addition to your Health Care Spending Account)

Summer Hours🌞

Start your weekend earlier during the summer months!

17 Paid Days Off (in addition to 13 Personal Days)🌅

This includes an extra day off during the month of your birthday 🍰- our gift to you!

An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team ⚖️

Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen!

📣HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?

Read about ushere!(spoiler alert… we are the home of The Weather Network )📍

WHY WE NEED YOU? GLAD YOU ASKED...

The Opportunity: Be the Technical Compass for Our Customers

Pelmorex Weather Source (PWS) is at a pivotal moment. We are transforming from a weather data provider into an indispensable analytics partner, embedding our weather intelligence directly into the workflows of the world's leading businesses.

We are looking for a technically-fluent, customer-obsessed Solutions Engineer to be a foundational member of our new Customer Success team. This isn't a traditional support role. You will be the trusted technical advisor and the "voice of the customer," ensuring our most strategic clients can successfully integrate our data and build game-changing solutions. Your work will be the critical bridge between our powerful products and real-world business value.

Your Mission: Drive Adoption, Solve a-ha-moment-problems, and Be the Expert

As our Solutions Engineer, your mission is to ensure every customer has a seamless technical experience, from their first day of onboarding to their most complex integration challenge. You will partner with our sales, product, and engineering teams to remove technical barriers and empower our customers to achieve their goals.

Please note, while this is a remote role, it requires you to be eligible to work and be located in Canada and work Eastern Standard hours (EST).

What is the day-to-day look like

• Serve as the Primary Technical Advisor: You will be the named technical account manager for our strategic customers, building deep relationships and acting as their trusted expert on all things Pelmorex Weather Source.
• Lead Technical Onboarding: You will own the critical first 90 days of the customer journey, guiding new clients through the technical setup and integration of our API, cloud deliveries, and Analytics as a Service platform.
• Solve High-Stakes Problems: You will be the final escalation point for our most complex technical support issues, diving deep into customer environments to diagnose and resolve integration challenges.
• Partner in Pre-Sales: You will work alongside our Account Executives in the pre-sales process, acting as the technical expert in demos and discovery calls to build trust and credibility with technical buyers.
• Be the Voice of the Customer: You will translate your frontline experience and customer feedback into clear, actionable insights for our product and engineering teams, directly influencing our product roadmap.
• Contribute to Our Developer Community: You will create and improve our technical documentation, write tutorials, and build code samples that empower our developer community and reduce friction for all users.
• Document Our Best Practices: You will be responsible for producing internal documentation - support playbooks, bespoke data pipelines, sales assets, etc - that will aid all parts of our business in supporting and selling our products.

We are hoping you have...

• Core Competencies:
• A Natural, Inquisitive Problem Solver: You have a relentless curiosity and a passion for digging into complex technical problems and thinking outside the box to find the root cause and the best possible solution.
• An Empathetic Communicator & Educator: You have a unique ability to explain complex technical concepts to engineers, analysts, and business leaders in a way that is clear, patient, and empowering.
• A Proactive, Self-Directed Owner: You are a self-starter who is comfortable with ambiguity and thrives on taking ownership of a problem from start to finish.
• Exceptional Stakeholder Management: You are skilled at building trust and navigating conversations with a wide range of people, from a junior developer to a C-level executive.

Technical Skills & Experience

Required:

• Strong hands-on experience with SQL and relational databases.
• Proven experience working within a major data warehouse, especially Snowflake.
• Proficiency in a scripting language, preferably Python, for data manipulation and automation.
• A deep understanding of data integration patterns, ETL/ELT processes, and API fundamentals.

Bonus Points:

• Prior experience in roles such as Support Engineer, Sales Engineer, or Technical Account Manager.
• Ability to manage and query petabyte-scale datasets.
• Comfortable working in a Linux or MacOS command line environment
• Experience with cloud platforms like Google Cloud Platform (GCP) and Amazon Web Services (AWS). Familiarity with GIS tools, geospatial data formats (GeoJSON, shapefiles, WKT), or cloud mapping services
• An interest in learning more about weather, forecasting, and climatology.

DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY…

Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we dont subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment).

Interested? It gets better…

• Course Reimbursement Program 📚 We want you to keep learning, so we can too>
• Open and transparent communication, including All Hands Meetings with our CEO
• Pelmorex Learning Academy 🏫
• Your mental health is important to us! 🧠 We partner with Inkblot for virtual counseling sessions
• Frequent employee pulse surveys 📝 we value your feedback so we can continue to make Pelmorex a great place to work!
• Free online doctor visits 👩⚕️ with Maple Online Healthcare
• While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up 🗣 We have an anonymous reporting platform to ensure everyone’s voice is heard

Our promise to you…

We’re highly focused on doing the right thing.

We’ll discuss issues and timelines professionally, so you have the time you need to do the best work you can.

You will see the result of your work pushed out to real users quickly.

We’re a team that enjoys learning new technologies and we’re open to trying new things.

We’ll try our best not to bog you down with boring meetings.

Weather inspires, protects, and transforms. For 35+ years, Pelmorex has led the way with trusted forecasts and alerts. With innovation at our core, we provide precision, speed, and unmatched reliability—safeguarding lives, powering decisions, and driving business success. Whatever the weather, we turn its potential into action. We’re Pelmorex. Imagine it and we’ll deliver it.