Customer Success jobs in United States

Job Requisition ID #

25WD87470

Position Overview

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. Our software is used by everyone - from design professionals, engineers, and architects to digital artists, students, and hobbyists.

The Principal Design Program Manager will support the Design Operations team within the Architecture, Engineering & Construction (AEC) Solutions division. This role involves leading and managing complex data enablement programs for AEC’s Product Analytics team. The Product Analytics team is at the cutting edge of developing and delivering data products, data tools and data services for Autodesk’s products. In this role you will work closely with cross-functional teams, including design, data science, product, and engineering, to ensure that product organizations can delight their users and achieve their business outcomes through successful adoption of the data solutions developed by the Product Analytics team.

This role is a unique opportunity to work across all levels of the product organizations with multiple stakeholders and to be a part of Autodesk’s data-driven transformation. Offering a unique balance between autonomy and support, this role is fully empowered to drive the enablement programs working closely with the Product Analytics organization while having a team of Design Program Managers to lean on for practice excellence and support. The role is part of a supportive team environment that values collaboration, communication, and continuous improvement.

Responsibilities

Strategic Program Management

• Establish and manage specific programs to enable product teams to become data-driven
• Develop and maintain data-driven roadmaps and schedules for various products
• Define KPIs and success metrics to assess the impact of data enablement programs
• Create and facilitate workshops, playbooks, and training sessions to help teams leverage data and data solutions effectively
• Perform critical path analysis to mitigate risks and identify alternative solutions
• Monitor programs to ensure completion within defined schedules, budgets, and quality parameters
• Prepare and distribute various status reports to executive and functional management

Stakeholder Collaboration and Communication

• Collaborate effectively with stakeholders to understand their needs and drive adoption of data-driven decision-making and product development
• Maintain strong relationships and communication channels
• Act as a champion for data-driven culture within the organization, ensuring alignment with broader organizational objectives and driving awareness of available capabilities
• Serve as an internal spokesperson for the programs, planning and delivering internal and external communications to the appropriate audience
• Define standards and templates for communication for each of our data products, data tools and data processes
• Ensure clear and consistent information distribution and define program content for accurate messaging

Program Evaluation and Improvement

• Analyze program metrics and trends to evaluate success and enhance the enablement strategy for effectiveness
• Enhance team efficiency and efficacy by aligning with other Design Program Managers and streamlining operations

Minimum Qualifications

• 8 + years of customer success or related experience in a dynamic, cross-functional environment
• Strong understanding of data-driven decision-making, experimentation frameworks, and personalization technologies
• Experience working with internal product development teams (engineering, product, data science, UX, etc.)
• Excellent communication, facilitation, and stakeholder management skills
• Experience in driving organizational change
• Ability to travel as needed

Preferred Qualifications

• Familiarity with data analytics tools, A/B testing methodologies, and customer data platforms
• Certified Project Management Professional (PMP) or equivalent certification
• Proficiency in Airtable, Miro, Microsoft Project, relevant AI tools
• Proficiency in Human Centered Design methods