Customer Service Representative jobs in Canada

Are you looking for a newly created role, with a new technology that will challenge your sales skills at building business with both new and existing customers? A role that leverages your engineering acumen and design skills-keeping you in the technical/design world but that allows you to teach, educate and guide customers in the effective use of the software platform.

The Sales Account Manager is that role- generating new sales and providing excellent customer service to new and existing customers in the Toronto/Montreal geography. The individual in this role is passionate about showcasing the innovative meviy custom component tool to engage customers and boost custom component sales for the company. You’ll need to:

1. Manage a large portfolio of existing and new customers’ accounts covering a full sales cycle from lead qualifications to working on engineering design proposals.
2. Prospect, educate and qualify meviy leads to create sales-ready opportunities via phone, email, MS Teams and on-site meetings.
3. Propose and review territory and account-based sales plans on an annual, quarterly, monthly, weekly and daily basis.
4. Work with targeting companies to identify key contacts, uncover and create opportunities to drive growth of the sales funnel; relying on extensive experience and judgement to plan and accomplish goals.
5. Make sales presentations to prospective customers via phone, Teams, or on-site to communicate a complete understanding of the products available from meviy custom mechanical components software.
6. Review customer 2D drawings and 3D models, resolve any discrepancies, and identify callouts or specifications that require manufacturing expertise or attention.
7. Communicate with customers and internal meviy resources, including design engineers, mechanical engineers, buyers or other engineering and technical personnel at a customer to resolve discrepancies between their needs, driving towards a successful outcome for customers.
8. Learn and follow our Customer Relationship Management processes and use Salesforce to document your interactions with prospects.
9. Submit detailed weekly sales activity reports that include names of companies and individuals called on and the results of those meetings.
10. Other job-related duties as assigned by the Manager.

To qualify for the role, you’ll need:

1. A Bachelor’s degree in business, marketing, engineering or related area is required.
2. Minimum of 3 years of technical sales experience, ideally with parts/components in the industrial automation space.
3. Excellent customer facing skills including verbal, written and presenting to various size customer audiences. Bilingual in French and English.
4. Requires a self-motivated individual with an enthusiastic sales personality with a hunter mentality that likes the challenge of building business.
5. Ability to communicate at all levels of an organization required with excellent consultative selling skills.
6. Working knowledge of contact resource management (CRM) systems, Salesforce preferred.
7. Ability to travel a minimum of 60% domestically.
8. Working knowledge of MS Office Suite (Word, Excel, PowerPoint, MS Teams).
9. Technical aptitude or prior engineering experience is highly desired.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.