Customer Service Representative jobs in Canada

Are you a strategic thinker who thrives on building strong partnerships and driving meaningful impact across healthcare systems? GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.

Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

GSK is looking to hire a Key Account Manager to join our Canadian Vaccines Business Unit. This role is field‑based, covering Edmonton, Regina, and Saskatoon, and reports directly to the Regional Business Manager, Vaccines. The ideal candidate will reside within Edmonton. As a Key Account Manager, you will act as a business owner in your territory—developing and executing tailored territory business plans, building strong partnerships with healthcare professionals, and driving growth across your assigned region. You will collaborate closely with Medical Science Liaisons (MSLs), marketing, and other internal stakeholders to support vaccine awareness, patient protection, and the optimisation of health system decision‑making. You will lead scientific discussions, influence decision‑makers, and collaborate cross‑functionally to support GSK’s mission to unite science, talent, and technology to get ahead of disease together. Your ability to demonstrate business acumen, communicate complex scientific content, and work autonomously will be critical to success.

• Develop and execute strategic business plans to achieve sales targets within your assigned territory.
• Build and sustain strong relationships with healthcare professionals, administrators, and key decision‑makers to drive vaccine uptake.
• Lead scientific discussions and educational initiatives to support disease prevention awareness.
• Identify partnership opportunities by understanding patient pathways and stakeholder objectives.
• Collaborate cross‑functionally and leverage internal/external resources to meet customer needs.
• Manage your territory budget and analyse performance to support business strategy and ROI.
• Maintain a deep knowledge of your market landscape, including competitive activity and health system dynamics.
• Demonstrate consistent alignment with GSK values and compliance policies.
• Perform routine travel within the territory, with potential for occasional overnight stays.

• Bachelor’s degree completed.
• Minimum 3+ years of experience in institutional specialty sales or key account management.
• Strong understanding and application of key account management principles.
• Excellent verbal and written communication skills (virtual and in‑person).
• Ability to clearly articulate complex scientific and business content to various audiences.
• Valid driver’s licence and ability to travel as needed within the territory.

• Experience in pharmaceutical sales or a related healthcare industry.
• Minimum 2 years of experience in therapeutic areas such as Cardiology, Endocrinology, or Nephrology.
• Proven success in managing programmes, accounts, and health systems‑based markets.
• Strong analytical, organisational, and problem‑solving abilities.
• Entrepreneurial and collaborative mindset with a drive for innovation.
• Proficiency in Microsoft Office and ability to adapt to new tools or digital platforms.
• Experience with budget ownership, ROI evaluation, and data‑driven decision‑making.

This position requires the employee to drive routinely on company business and allows for the provision of a company‑leased vehicle. However, to be eligible for this position and a company vehicle, GSK will need to obtain acceptable results from a licence verification inquiry and driver’s abstract review against its safe driver programme requirements.

Why GSK? Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases—to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada‑recruitment@gsk.com. Please do not send resumes to this e‑mail and instead apply through the online application process of this posting.