Account Manager/Executive

TorontoJobs.ca Recruitment Division; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A fast-growing global SaaS company in Toronto is seeking a proactive Account Executive to drive growth within their existing SMB customer base. This role involves managing client relationships, identifying upsell opportunities, and collaborating with internal teams to enhance customer engagement. Ideal candidates will have over 3 years of experience in SaaS or B2B software sales and strong presentation skills.

Qualifications

• 3+ years of quota-carrying experience in SaaS or B2B software sales.
• Experience managing the full sales cycle, from prospecting to close.
• Strong ability to build credibility quickly with stakeholders.

Responsibilities

• Manage relationships with existing SMB clients and develop strategies for growth.
• Identify upsell opportunities and deliver tailored value propositions.
• Collaborate with internal teams to support customer engagement.

Skills

Relationship management

Presentation skills

Negotiation skills

Time management

Self-motivated

Job description

We’re a fast-growing global SaaS company helping organizations work smarter through the power of AI and automation. Our intelligent Service Management platform streamlines IT support and operational workflows for thousands of customers worldwide, empowering teams to focus on high-impact work.

We’re looking for a proactive, relationship-driven Account Executive to drive growth and expansion within our existing SMB customer base. In this role, you’ll be responsible for identifying new business opportunities, deepening customer engagement, and expanding relationships across accounts to maximize value and revenue.

Key Responsibilities

• Manage and strengthen relationships with existing SMB clients, developing strategies to drive account expansion and revenue growth.
• Identify upsell and cross-sell opportunities within your assigned accounts, delivering compelling presentations and tailored value propositions.
• Collaborate with internal teams including Marketing, Customer Success, and Product to support customer engagement and identify growth potential.
• Follow up on marketing and customer success–generated leads to build a healthy expansion pipeline.
• Use data-driven insights and solution-oriented communication to understand customer challenges and position relevant AI-driven solutions.

Job Requirements

• 3+ years of quota-carrying experience in SaaS or B2B software sales, ideally within IT or technology sectors.
• Experience managing the full sales cycle, from prospecting to close, engaging both business and technical stakeholders.
• Strong presentation and negotiation skills with the ability to build credibility quickly.
• Self‑motivated, goal‑oriented, and comfortable working in a fast‑paced, high‑growth environment.
• Excellent multitasking and time‑management skills; able to handle multiple customer engagements simultaneously.
• (Bonus) Experience in AI or automation‑related sales and familiarity with ITSM, IT operations, or similar software platforms.