Cpa jobs in United States

Job Summary

Job Description

What is the opportunity?

Reporting to the Manager, Wire Payments, the incumbent is primarily responsible for supporting daily operations, logging inquiries, and monitoring queues to ensure Service Level Agreements (SLAs) are met. The role focuses on delivering high-quality processing services to clients and service partners, emphasizing accuracy, efficiency, and timeliness, all while adhering to the Code of Conduct, RBC Values, Guiding Principles, and Privacy principles.

What will you do?

1. Log all inquiries received via SWIFT, emails, etc., ensuring appropriate research is attached to each case.
2. Maintain and improve Service standards in Payments & Trade Operations.
3. Conduct investigations arising from inquiries from business partners and clients.
4. Authenticate clients for inquiries received by email to validate accuracy and confidentiality in line with RBC policies.
5. Provide feedback to management to enhance efficiency and client experience.
6. Establish and maintain good relationships with team members, clients, and service partners, offering assistance and guidance as needed.
7. Develop a philosophy of continuous learning and personal growth.
8. Promote teamwork, open communication, and staff morale through personal example.
9. Identify service gaps and initiate actions for improvement.
10. Ensure compliance with established benchmarks and KPIs through individual and team efforts.
11. Exercise good judgment and decision-making skills during investigations.
12. Communicate effectively with clients, service partners, and relationship managers to resolve inquiries.
13. Comply with all regulatory requirements (LVTS, CPA/CBA, FED, SWIFT, etc.).

What do you need to succeed?

Must Have

• Strong investigation and problem-solving skills.
• Change management mindset.
• Good knowledge of CBA/CPA rules, SWIFT standards, tracing, investigations, and Payments & Trade systems (DDA, OARS, Trade 360, TLM, SRF, IRIS, OnDemand, Intellitracs, Sales & Service Platform, etc.).
• Strong analytical, organizational, and decision-making skills.

Nice to Have

• Knowledge of BBE & BFS products and services.
• Familiarity with BESS, IntelliTRACS, IRIS, OnDemand, Sales Platform applications.

What’s in it for you?

We thrive on challenges, progressive growth, and teamwork to deliver trusted advice, helping clients thrive and communities prosper. We value support, potential, community impact, and mutual success.

• Comprehensive Total Rewards including bonuses, benefits, competitive pay, commissions, and stock options where applicable.
• Leadership support for your development through coaching and opportunities.
• Opportunity to make a meaningful and lasting impact.
• Work in a dynamic, collaborative, and high-performing team.
• Access to world-class training in financial services.
• Flexible work/life balance options.
• Challenging and rewarding work opportunities.

Job Skills

Analytical Thinking, Communication, Critical Thinking, Customer Service, Feedback, Group Problem Solving, Relationship Management, KPIs, Operational Delivery, Process Improvements, SLA, Teamwork, Timeliness, Time Management

Additional Job Details

Address: 180 WELLINGTON ST W, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-05-07

Application Deadline: 2025-05-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline.

Inclusion and Equal Opportunity Employment

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