Computer jobs in Canada
Remote-First Customer Support Specialist – SaaS & Utilities
SpryPoint
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SpryPoint
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Senior Data Engineering Lead - Python, Databricks & Cloud
Intact Financial Corporation
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ICBC (Insurance Corporation of British Columbia)
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Intact Financial Corporation
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Maple Leaf Foods Inc.
CT Technologist - Night Shift in Northern BC Hospital
Northern Health - BC
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Principal Software Engineer, Network Tooling - REMOTE
Jobgether
Remote-First Customer Support Specialist – SaaS & Utilities
Job summary
A high-growth software company is seeking a Customer Support Specialist I to be the first point of contact for clients needing assistance. You will troubleshoot issues related to the company's applications, document solutions, and collaborate with internal teams to enhance the customer experience. The ideal candidate has a degree in Computer Science or a related field and possesses strong problem-solving and communication skills, making this an excellent opportunity for personal and professional growth. Remote work is a key benefit.
Benefits
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience required.
- Experience with Help Desk, Ticketing, or CRM Software preferred.
- Strong analytical and problem-solving skills necessary.
Responsibilities
- Provide first-level support to clients via e-mail and phone.
- Troubleshoot and resolve technical issues.
- Document client interactions and resolutions.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.