Remote-First Customer Support Specialist – SaaS & Utilities

SpryPoint; Remote; CAD 50,000 - 70,000; Full time

Job summary

A high-growth software company is seeking a Customer Support Specialist I to be the first point of contact for clients needing assistance. You will troubleshoot issues related to the company's applications, document solutions, and collaborate with internal teams to enhance the customer experience. The ideal candidate has a degree in Computer Science or a related field and possesses strong problem-solving and communication skills, making this an excellent opportunity for personal and professional growth. Remote work is a key benefit.

Benefits

Competitive salary

Flexible work environment

Health, dental, and vision insurance

Annual development fund

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience required.
• Experience with Help Desk, Ticketing, or CRM Software preferred.
• Strong analytical and problem-solving skills necessary.

Responsibilities

• Provide first-level support to clients via e-mail and phone.
• Troubleshoot and resolve technical issues.
• Document client interactions and resolutions.

Skills

Problem-solving

Customer service mindset

Analytical skills

Communication skills

Technical troubleshooting

Education

Bachelor’s degree in Computer Science or related field

Tools

Help Desk Software

Ticketing Systems (Zendesk, Jira)

Microsoft Office

Google Docs

Job description

A high-growth software company is seeking a Customer Support Specialist I to be the first point of contact for clients needing assistance. You will troubleshoot issues related to the company's applications, document solutions, and collaborate with internal teams to enhance the customer experience. The ideal candidate has a degree in Computer Science or a related field and possesses strong problem-solving and communication skills, making this an excellent opportunity for personal and professional growth. Remote work is a key benefit.