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application support analyst
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application support analyst
Job summary
A government agency in Alberta seeks a highly skilled professional to oversee the performance of computer systems and provide user support. The ideal candidate has at least 5 years of experience, holds a Master's degree, and excels in communication. Responsibilities include reporting system performance and consulting user manuals to implement solutions. Benefits include health and dental plans.
Benefits
Qualifications
- 5 years or more experience in computer systems and networks.
- Ability to work under tight deadlines.
- Attention to detail is a must.
Responsibilities
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computer.
- Provide advice and training to users in response to identified difficulties.
Skills
Education
Tools
English
Education- Master's degree
5 years or more
On siteWork must be completed at the physical location. There is no option to work remotely.
Asset languages- Spanish
- Private company, corporation or industry
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Manage incidents
- No supervision responsibility
- JD Edwards
- Tight deadlines
- Attention to detail
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Dental plan
- Health care plan
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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