Warranty & Seasonal Coordinator

Akash Homes Ltd.; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading homebuilder company in Edmonton is seeking a Warranty & Seasonal Coordinator. The role involves managing customer communications regarding warranty services and coordinating service appointments. Ideal candidates should have general knowledge of construction, administrative experience, and excellent communication skills. The company offers extended health care benefits, a matching RRSP program, and a supportive team environment focused on inclusion and diversity.

Benefits

Extended health care benefits

Matching RRSP program

Continuing Education Support

Qualifications

• Familiarity with Alberta New Home Warranty policies and relevant building/safety codes is an asset.
• Ability to manage competing priorities with professionalism and calm under pressure.

Responsibilities

• Act as the central point of contact for warranty and seasonal service inquiries.
• Manage customer communications related to warranty and seasonal concerns.
• Coordinate and schedule inspections and service appointments.

Skills

General knowledge of construction

Excellent communication skills

Organizational skills

Proficiency in Microsoft Office

Education

1 year of administrative experience

Tools

Microsoft Outlook

CRM

Job description

Life is complicated enough. At Akash Homes, we believe building a home shouldn’t be. We’ve grown fast by doing things differently - removing surprises, prioritizing quality, and delivering homes that feel as good as they look. We’re scaling quickly across Western Canada and we need people who are ready to dig in and help shape what comes next.

If you haven’t heard of us: Akash Homes is a homebuilder headquartered in Edmonton, with active communities in Edmonton, Calgary, and Winnipeg. We have an ambitious growth trajectory—and we’ve doubled year over year. We’re now one of the top 5 builders by permits in Edmonton and top 20 in Calgary. We’ve grown from a small (but mighty) team of 17 in 2023 to over 75 in 2025 (and counting). This kind of growth isn’t just about the numbers—it’s about the culture we’re building, the people we're investing in, and the momentum we’re proud to sustain.

The Role

We are seeking a Warranty & Seasonal Coordinator for Akash Homes, based in Edmonton.

The Opportunity

As a Warranty Coordinator at Akash Homes, you will act as the central point of contact for all warranty and seasonal service inquiries. You’ll work closely with homeowners, trades, and internal departments to ensure efficient scheduling, communication, and documentation of service work. Your role is essential in maintaining trust and satisfaction with our customers long after they’ve moved in.

Top 3 Priorities in the First 6 Months

• Become proficient in managing homeowner inquiries and coordinating service appointments using Microsoft Outlook and internal systems.
• Learn and maintain accurate records in Quality Builder, ensuring all warranty actions are properly tracked and documented.
• Effectively triage homeowner concerns to determine appropriate responses and elevate recurring issues for resolution.

What You’ll Work On

• Managing all customer communications related to warranty and seasonal concerns, ensuring timely, professional, and solutions-oriented responses.
• Coordinating and scheduling 3- and 11-month inspections, trade service appointments, and internal field support using Microsoft Outlook and internal systems.
• Review and update seasonal tracking items.
• Customer response to be acknowledged within 24-hour rule.
• Creating and issuing work orders, communicating with trade partners, and following up to ensure timely resolution of outstanding items.
• Maintaining up-to-date records, ensuring all warranty actions are properly tracked and documented.
• Supporting warranty technicians with calendar management and logistical planning.
• Triaging homeowner concerns to determine the appropriate response, trade, or internal action.
• Collaborating with internal departments such as estimating to advise on chargebacks or warranty cost implications.
• Providing homeowners with relevant documentation and managing the electronic filing of all related service items.

What You’ll Bring

• General knowledge of construction is mandatory.
• Ideally 1 year of administrative (office or field) experience preferably in a fast-paced environment.
• Familiarity with Alberta New Home Warranty policies and relevant building/safety codes is an asset.
• Excellent communication and interpersonal skills — you thrive on building trust with both homeowners and trade partners.
• Exceptional organizational skills with a sharp eye for detail.
• Ability to manage competing priorities with professionalism and calm under pressure.
• Proficiency in Microsoft Office, CRM and an aptitude for learning new systems.

What You Will Find Here

Some highlights of our total compensation at Akash Homes are:

• Extended health care benefits (including dental and vision)
• Matching RRSP program
• Continuing Education Support

As Akash Homes continues to scale, we are committed to investing in a compensation and benefits package that supports our employees’ success and well‑being.

Our Team Says It Best:

"‘That's not my job’ - doesn't exist here."

"We're supportive and we work really hard. We're kind of like a scrappy startup."

"There is always going to be trial and error in everything we do, and we’ll succeed by working through it all together."

IDEA (Inclusion, Diversity, Equity & Accessibility) at Akash Homes

We are dedicated to inclusion, diversity, equity, and accessibility. We take pride in building an environment where our teams feel valued, included, and empowered to do their best work. We believe that different perspectives, backgrounds, and experiences create stronger teams and drive innovation.

We are an equal-opportunity employer and encourage candidates from all backgrounds to apply.

Akash Homes provides accessibility accommodations throughout the recruitment process. If you require any accommodation, let us know, and we will work with you to meet your needs.

Thank you to all who apply. Only those considered for an interview will be contacted.