Temporary Booking Clerk

EFW Radiology; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A healthcare provider in Calgary is seeking a Temporary Booking Clerk to facilitate patient appointments and support outstanding patient care. This role involves managing inbound calls, coordinating appointments, and ensuring a smooth patient experience. Candidates should possess strong communication skills and a Medical Office Assistant diploma. The position offers professional development and health benefits, with an application deadline set for February 18, 2026.

Benefits

Professional Development Programs

Health Benefits

Employee Recognition Programs

Matching RRSP Group Savings Plan

Onsite Parking

Volunteer Opportunities

Qualifications

• Previous call center experience is an asset.
• Experience with booking radiology and diagnostic imaging appointments is beneficial.
• Ability to learn new computer programs quickly.

Responsibilities

• Respond to requests for patient appointments.
• Manage inbound calls and ensure exceptional service.
• Complete data entry for patient demographics and appointments.

Skills

Excellent listening skills

Verbal communication

Written communication

Customer focused

Ability to work in a fast-paced environment

Education

Medical Office Assistant diploma

Job description

Current job opportunities are posted here as they become available.

Position Status:

Temporary Full-time (1.0 FTE)

EFW Radiology is currently seeking a Temporary Booking Clerk (12 months) to join our team and contribute to our mission of providing exceptional patient care!

About EFW:

EFW Radiology owns and operates twelve community-based clinics providing Diagnostic Imaging, Maternal Fetal Medicine, and Pain Management services.

Our Core Values:

• Compassion: Treat everyone with care, kindness, and respect.
• Trust: Demonstrate empathy and understanding while partnering with patients, caregivers, communities, and each other.
• Meaning: Contribute to the well‑being of our communities through healthcare, innovation, education, and careers.

The Role:

The Booking Clerk is responsible for responding to requests for patient appointments. The Booking Clerk works collaboratively with the Booking team and other modality staff to coordinate a superior patient experience.

Reporting to:

Booking Call Center Supervisor

Role Overview:

• Performs various booking functions and ensures that physician requirements and patient needs are met in an efficient manner.
• Manages large numbers of inbound calls.
• Ensures that all telephone calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians.
• Listens effectively to patients’ needs and provides exceptional patient care at all times.
• Completes data entry for patient’s demographics and appointment information according to EFW procedures.
• Adheres to all privacy and confidentiality policies and procedures as they relate to EFW, our patients and our employees.
• Demonstrates EFW values of Compassion, Trust, and Meaning in the workplace.
• Undertakes other related duties as assigned.

You have the following:

• Medical Office Assistant diploma including completion of a recognized medical terminology course is a strong asset.
• Previous call center experience, along with booking radiology and diagnostic imaging appointments would be an asset.
• Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner.
• Logical, analytical and critical thinking required.
• Customer focused and adaptability to different personality types.
• Ability to work in a fast‑paced environment along with proven resilience in difficult situations.
• Ability to learn new computer programs quickly and efficiently.

Schedule:

This position schedule is Monday to Friday (10:00am - 6:30pm) in a call centre environment that requires prolonged periods of sitting and frontline patient interaction over the phone. Booking Clerks are required to work the occasional Saturday shift on a rotational basis.

Why EFW?

We offer meaningful careers and are committed to providing equitable total compensation for everyone, including:

• Professional Development Programs and Continued Education Support
• Extended Health, Dental & Wellness Benefits
• Employee Recognition and Appreciation Programs, Giveaways, Contests, and Events
• Matching RRSP Group Savings Plan
• Employee and Family Assistance Programs
• Onsite and Subsidized Parking
• Volunteer Opportunities with Community Partners

Diversity, Equity, and Inclusion at EFW:

EFW Radiology is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

EFW is committed to creating a safe and healthy environment for employees, patients and community partners.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job‑related criteria.

Application Deadline:

If you are dedicated to quality patient care and want to join our team of dynamic healthcare professionals please submit your application by February 18, 2026.

We thank all applicants for their interest! Only candidates selected for an interview will be contacted.