Technicien en technologie de l'information - Pointe Claire - Hybride

ByteLight; Pointe-Claire; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading technology firm in Pointe-Claire is seeking an IT technician to provide technical assistance and support. Candidates should have strong customer service skills and a background in IT with 4 to 6 years of relevant experience. This hybrid role requires bilingual communication in French and English. The company offers a competitive salary, a dynamic team environment, and hybrid working conditions.

Benefits

Competitive salary

Hybrid working

Business insurance

Parking space available

Qualifications

• 4 to 6 years of experience in a similar job.
• Ability to travel to the Luminis site 3 days per week.
• Experience with troubleshooting and first-level technical support.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance.
• Diagnose and resolve software and hardware incidents.
• Support audio and video equipment in conference rooms.

Skills

Technical assistance and support

Customer service skills

Problem diagnosis and resolution

Bilingual French and English

Education

IT College degree or equivalent

Tools

SCCM

MS Office applications

Office 365 administration

Azure AD

Job description

Overview

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We design, manufacture, and bring to market products and services that make a valuable difference in people’s lives through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG).

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

We are seeking an enthusiastic and talented IT technician to work with our team. The IT technician provides technical assistance and support related to computer systems, hardware, or software. The successful candidate will develop strong business relationships with internal clients across all divisions of the Luminaires Group (ABL Canada), provide user support to local and remote users, maintain system documentation, and contribute to IT projects as required. Most responsibilities are carried out at our Luminis location. You have strong customer service skills, are a team player, and are known for autonomy and organization; please send your resume. Required location: Candidate based in West Montreal.

Key Tasks & Responsibilities (Essential Functions)

• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email.
• Determine the best solution based on the issue and details provided by internal customers.
• Provide accurate information on IT products or services offered by the Luminaires Group MIS Service.
• Record events and problems and their resolution in the Help Desk software ticketing system.
• Identify and suggest possible improvements on procedures.
• Create accounts and configure hardware as part of onboarding process.
• Support audio and video equipment in conference rooms.
• Manage and monitor internal assets (equipment and software) to ensure accurate inventory records.
• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.
• Install and configure other IT equipment.

Skills and Minimum Experience Required

Requirements:

• On-site presence: Ability to travel to the Luminis site, 260 Av. Labrosse, Pointe-Claire, QC H9R 5L5, 3 days per week (hybrid model).
• IT College degree or equivalent.
• 4 to 6 years of experience in a similar job.
• Bilingual French and English: to serve clients and external service providers across Canada and USA.
• Candidate may be asked to work occasionally in our other divisions in the greater metropolitan area.
• Owning a car is an asset.

Knowledge and abilities:

• Experience with SCCM, VPN.
• Installing and maintaining IT equipment, computers, and IP phones.
• Intermediate (and above) knowledge of MS Office applications and administration of the Office 365 and Azure AD ecosystem, InTune.
• Extensive knowledge of the Microsoft environment, including RDP, licensing, Active Directory, DNS, DHCP, and printers.
• Working knowledge of software, hardware, and other relevant equipment.
• Experience and training in troubleshooting and first-level technical support.
• Efficient, independent, and organized.
• Good learning, analytical, and synthesis skills.
• Ability to diagnose and resolve problems of varying difficulty.

What we are offering

• Competitive salary.
• Be part of a dynamic team within a renowned international multi-site growing company.
• Working in a creative and evolving environment.
• Parking space available.
• Hybrid working.
• Business insurance.

Only the selected candidates will be contacted.

Seuls les candidat(e)s retenu(e)s seront contacté(e)s.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone]. Please clearly indicate what type of accommodation you are requesting and for what requisition.

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