Service Technician

Hoskin Group; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A Canadian instrumentation supplier based in Edmonton is seeking a qualified individual to join their Service Team. This full-time position involves troubleshooting a variety of equipment, quoting repairs, and maintaining customer relations. The ideal candidate must have a post-secondary education in electrical or electronics and strong analytical skills, along with three to four years of relevant experience. Competitive benefits, including dental care and RRSP match, are offered.

Benefits

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Tuition reimbursement

Vision care

Qualifications

• Must possess strong troubleshooting skills.
• Avid knowledge of using power and hand tools required.
• Three to four years of industry-related experience.

Responsibilities

• Troubleshooting equipment independently.
• Quoting repairs and following up with customers.
• Managing and prioritizing tasks in a fast-paced environment.

Skills

Troubleshooting skills

Knowledge of power and hand tools

Analytical/problem-solving

Communication skills in English

Organizational skills

Ability to work independently and in a team

Education

Post-secondary education in electrical or electronics technician/technologist

Job description

Hoskin Scientific has been around for over 75 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Reporting to: Service & Rental Manager

Summary

The Hoskin Service Team supports a wide range of equipment covering the environmental, geotechnical and instrumentation markets. Based in our Edmonton office, your main duties will include working on a variety of equipment, effectively troubleshooting equipment independently, quoting/following up with customers and being a good representative of the company’s service efforts.

Principle Accountabilities

• Purpose & Values: Live and demonstrate the company’s purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health & safety regulations.
• Be knowledgeable on multiple Hoskin products. (Internal and factory training will be provided.)
• Manage and prioritize tasks in a fast-paced environment
• Perform calibrations and repairs correctly, on budget, and in a timely fashion.
• Quote repairs, lead times, and terms to all customers and schedule timely follow-up.
• Communicate electronically and/or via phone with Hoskin’s customers and manufacturers to help troubleshoot customer’s devices.
• Support all product Electrical Inspections
• Be a reliable service resource for external and internal customers
• Support to the Rental dept as directed by management
• Work with our CRM program and related systems to capture customer information and service activity.
• Seek new service opportunities and develop leads from our website, customer emails & phone inquiries.
• Efforts are required to maintain existing business and seek new business
• Work is generally based in our Edmonton location. Some travel to customers and training will be required.
• Support other offices in peak periods and for vacation and sick coverage
• Full participation in annual warehouse inventory and unit fleet counts
• Other duties as required by Hoskin management.

Requirements and Skills

• Must possess a post-secondary education in electrical or electronics technician/technologist
• Must have strong troubleshooting skills with an ability to work through service manuals and schematics
• Possess avid knowledge of using power and hand tools and exhibit advanced disassembly/assembly and soldering skills
• Three to four years of industry-related disciplines
• Excellent verbal and written communication skills in English.
• proven analytical/problem-solving solutions for the customer and the company
• Must be organized.
• Must be self-motivated and able to work independently and in a team environment to meet or exceed goals.
• A positive attitude is essential.

Job Types: Full-time, Permanent

Benefits

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care