Retail Sales Representative / Agent(e) au centre d'expédition

Purolator; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading company seeks a part-time customer service representative to join their team in Ottawa. The role involves serving customers, resolving complaints, and ensuring a high level of service satisfaction. Candidates should possess strong communication skills and a customer-oriented mindset.

Qualifications

• 3-12 months customer service experience preferred.
• Ability to lift 70lbs; stand for 3-hour intervals.
• Experience in a retail environment is an asset.

Responsibilities

• Serving customers courteously by phone and in person.
• Handling customer complaints and inquiries.
• Assisting customers with shipping details and account challenges.

Skills

Customer service orientation

Problem solving

Relationship building

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Pay Competitive

Employment type Full-Time

Job Description

Req#: 62406

Location: 512 Bank Street Ottawa, ON K2P 1Z6

Store opening date July 31st, 2023

Hours: Monday to Friday 16:00-20:00

Employment: Part-Time, Permanent

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person
• Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries

  Problem Solving

• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

  Relationship Building

• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.

  Technology

• Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control

  Communication

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Listening to customers and key partners
• Communicating to customers and key partners in a positive manner

  Personal Responsibility and Accountability

• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

  Key Areas of Focus

• Customer service orientation
• Ability to problem solve
• Excellent in relationship building
• Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals
• Professional communication skills: oral communication (telephone and in person);
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
• Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

About the company

Purolator Inc. is a Canadian courier that is 91% owned by Canada Post, 7% owned by Rainmaker Investments Ltd.

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