Information Developer, Bilingual

General Dynamics Mission Systems–Canada; Ottawa; On-site; CAD 70,000 - 80,000; Full time

Job summary

A leading technology firm based in Ottawa is seeking an Information Developer (Bilingual) to create and maintain high-quality technical documentation. Ideal candidates will have a Bachelor's degree, over 2 years of relevant experience, and proficiency in both English and French. This role involves collaborating with cross-functional teams and ensuring the accuracy of technical materials. Competitive benefits offered, including professional development and flexible work options.

Benefits

Flexible work environment

Professional development opportunities

Comprehensive health benefits

Qualifications

• 2+ years of experience as a Technical Writer/Information Developer or related role.
• Ability to meet deadlines and deliver high quality publications.
• Strong understanding of technical writing principles and best practices.

Responsibilities

• Research, create, and maintain user documentation and technical content.
• Develop technical publications like user guides and operation manuals.
• Translate technical documents from English to French.

Skills

Technical writing

Bilingual (English and French)

Ability to synthesize complex data

Team collaboration

Education

Bachelor's Degree in English, Communications, or related field

Tools

MadCap Flare

Adobe FrameMaker

GitLab

Job description

Overview

At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

Why Join Us

• Flexible Work Environment: We have On-site and Hybrid positions, this is often dependent on the nature of your role. We offer a variety of options for your work schedule which includes compressed work week options, flexible start times and shutdown periods.
• Professional Development: We offer a number of resources and support to help develop your professional toolkit. You should anticipate regular progress reviews as well as access to educational assistance, professional designations and certification support, training and more.
• Total Rewards: Consider it covered—health, dental, and beyond. Early access to a pension plan with various perks to acknowledge your contributions to the organization.

Job Description

We currently have an opportunity for an Information Developer (Bilingual) with a passion for technical writing to join our Integrated Logistics Support team. In this role, you will be responsible for researching, creating, and maintaining high-quality user documentation and technical content for our products and services. You will have the opportunity to:

• Develop comprehensive and accurate technical publications (e.g. user guides, operation and maintenance manuals, online help, etc.) for technical products in accordance with the design and requirements.
• Write, edit and proofread technical documents
• Translate technical documents from English to French
• Review and validate technical publications to ensure accuracy, completeness, and relevance of content
• Collaborate with cross-functional teams (e.g. product management, engineering, customer support, etc.) and the customer
• Review requirements in various requirements tools and turn into actionable tasks
• Other tasks as assigned

Qualifications

• Bachelor's Degree in English, Communications, Technical/Professional Writing, or related field (or equivalent with associated experience)
• 2+ years of experience as a Technical Writer/Information Developer or related role (e.g., instructional designer, content strategist)
• Ability to synthesize complex technical data into concise end user publications
• Ability to meet deadlines and deliver high quality publications
• Strong understanding of technical writing principles and best practices
• Ability to translate written text from English to French
• Ability to effectively use requirement management tools (e.g. DOORs) to synthesize program requirements into actionable tasks
• Ability to work effectively as a member of a cross-functional team

Ideally you will also have some experience in the following:

• Familiarity with documentation tools such as MadCap Flare, Arbortext Editor, Adobe FrameMaker, or similar
• Experience with content management systems (CMS) and version control systems (e.g., GitLab)
• Knowledge of XML, XSL, or other markup languages
• Understanding of Agile development principles

Security & Eligibility

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via [e-mail].