Guest Experience Lead - Front Desk & Reservations

Pomeroy Lodging; Hamlet of Clairmont; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality provider in Alberta is seeking a Front Desk Agent to ensure exceptional guest experiences. Responsibilities include maximizing room revenue, managing reservations, and maintaining a welcoming environment. Ideal candidates are personable, organized, and have experience in customer service. This role offers competitive wages and benefits including professional development opportunities.

Benefits

Competitive wages and Health and Wellness benefit plan

Paid on-the-job training

Growth and development opportunities

Personal days: 5 per year

Pomeroy Stay Travel Program

Qualifications

• Previous experience in front desk or in a hotel is an asset.
• Proficient in English.
• Tech-savvy.

Responsibilities

• Exceed guest expectations and create a lasting positive impression.
• Maximize room revenue while delivering key financial goals.
• Ensure front desk, lobby, and guest entrance are optimal.
• Answer phones and welcome guests courteously.
• Efficiently book guest reservations and process transactions.

Skills

Problem-solving

Organization

Customer service

Tech-savvy

Fluency in English

Job description

A leading hospitality provider in Alberta is seeking a Front Desk Agent to ensure exceptional guest experiences. Responsibilities include maximizing room revenue, managing reservations, and maintaining a welcoming environment. Ideal candidates are personable, organized, and have experience in customer service. This role offers competitive wages and benefits including professional development opportunities.