Geospatial Technical Support and Training Specialist

GoGeomatics; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology support company based in Canada seeks a Technical Support Specialist. The role involves providing customer support via multiple channels and conducting training sessions on product usage. Ideal candidates will possess a Bachelor's degree in surveying or engineering, along with 3+ years of relevant experience. Excellent problem-solving skills and the ability to explain technical concepts to non-technical users are essential. A comprehensive compensation package is offered, including flexible health benefits and commission incentives.

Benefits

Competitive compensation package

Flexible health and dental benefits

Employee referral program

Free access to online courses

Preferred rates on gym memberships

Qualifications

• 3+ years of experience in customer support, training, or surveying roles.
• Strong ability to explain technical concepts to non-technical users.
• Ability to create effective training materials and documentation.

Responsibilities

• Provide technical support to customers via phone, email, and in-person.
• Conduct training sessions and workshops on product usage.
• Develop training materials, including user guides and video tutorials.

Skills

Troubleshooting software and hardware issues

Technical training and education

Excellent problem-solving and communication skills

Education

Bachelor's degree in surveying or engineering

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

About the job

Roles & Responsibilities

• Provide technical support to customers via phone, email, and in-person interactions.
• Conduct training sessions and workshops on product usage, best practices, and troubleshooting.
• Develop training materials, including user guides, manuals, and video tutorials.
• Assist in resolving technical issues, working closely with engineering and support teams.
• Gather customer feedback to identify common issues and recommend product improvements.
• Stay updated on new product features and industry best practices.
• Collaborate with sales and customer service teams to ensure a seamless user experience.
• Maintain detailed records of support requests, training sessions, and customer interactions.

Technical Skills

• Proficiency in troubleshooting software and hardware issues.
• Experience with the technology that we support (e.g., GNSS receivers, total stations, 3D scanners).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Behaviors and attitudes related to the organization’s values (Cultural Commitment):
  • Teamwork
  • Continuous improvement
  • Accountability

Qualifications

• Bachelor’s degree in surveying or engineering
• 3+ years of experience in customer support, training, technical education or surveying roles
• Strong ability to explain technical concepts to non-technical users.
• Excellent problem-solving, communication, and presentation skills.
• Ability to create effective training materials and documentation.

Why Choose us?

In addition to the strong growth culture of the company, Cansel offers:

• Competitive compensation package.
• Uncapped Commission incentives for the sales team.
• Flexible extended health and dental benefits program.
• Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
• Access to on-line pharmacy
• Company vehicle program for Sales Reps.
• Employee Referral Program.
• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
• Free access to our online courses database.
• Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
• Preferred rates on some gym memberships.
• Preferred rates on personal insurance.
• Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.