Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Russell; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service organization is seeking bilingual customer service representatives to work remotely from home. Candidates must be fluent in Spanish and English, possess at least one year of customer service experience, and have a high school diploma or GED. This role offers competitive pay, comprehensive benefits, and opportunities for career growth and development in a supportive environment.

Benefits

Salary up to $20/hr

Paid training

Comprehensive benefits (medical, dental, vision)

Performance-based incentives

Supportive company culture

Qualifications

• Must be fluent in Spanish and English.
• Minimum of 1 year of customer service experience.
• High school diploma or GED required.
• Open availability for scheduling.
• A quiet, distraction-free home environment for work.

Responsibilities

• Provide inbound customer support in both Spanish and English.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information accurately in databases.
• Offer additional products and services to enhance customer experience.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Support

Why consider this job opportunity:

• Salary up to $20/hr, plus incentives based on performance
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Paid training and performance-based incentives
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Supportive company culture with diverse networking opportunities and employee wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support in both Spanish and English using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information accurately in databases
• Offer additional products and services to enhance customer experience
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in Spanish and English
• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• A quiet, distraction-free home environment for work

How to Stand Out (Preferred Qualifications)

• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies and strong computer navigation skills
• Access to a desktop or laptop for testing and performance
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.