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Resumo da oferta
A leading cryptocurrency exchange is looking for a Customer Support Specialist to handle inquiries via live chat and email. Ideal candidates will have experience in online customer support, proficiency in tools like Zendesk, and a strong understanding of derivatives trading. Skills in de-escalation and familiarity with Brazilian user styles are essential. This is a full-time remote position based in Caraguatatuba, Brazil, requiring flexibility with shifts, including nights and weekends.
Qualificações
- Experience in online customer support is required.
- Ability to learn quickly about derivatives trading.
- Must be patient and skilled in de-escalating high-tension situations.
Responsabilidades
- Handle customer inquiries via live chat, email, and other channels.
- Assist customers with KYC verification and account security setup.
- Document and escalate customer issues to technical teams.
- Stay updated on futures trading rules and communicate alerts.
- Adapt to shift schedules as necessary for market coverage.
- Work weekends and night shifts when required.
Conhecimentos
About BingX
A leading crypto exchange since 2018
With 20 million registered users worldwide
Official crypto exchange partner of Chelsea FC
User-First, reliable, innovative, and diversified
List over 1,000 spot trading pairs
Offer over 300 futures trading pairs
Integrate with over 80 public chain ecosystems
Rank top on CoinMarketCap and CoinGecko
TradingView's Best Crypto Exchange for 2021, 2022 & 2023
A gateway for the next billion crypto users
Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
Assist customers with KYC verification, account security setup, and dispute resolution.
Accurately document and elevate customer issues, collaborating with technical teams for complex cases.
Stay updated on futures trading rules and promptly communicate platform announcements / risk alerts (training provided).
Adapt to shift schedules (if required) to ensure coverage during target market hours.
Willing to work weekends and irregular hours which will include night shifts.
Have an online customer support experience, and proficiency in tools like Zendesk / LiveChat.
Fast learner, able to master derivatives trading terminology quickly.
Patient, resilient, and skilled in de-escalating high-tension situations.
Familiarity with Brazilian / Portuguese user communication styles; finance or customer service experience preferred.
Proficiency in Portuguese and English is essential.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.