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Damásio Motopeças
Key Account Manager
Job summary
A leading gaming operator is seeking a motivated VIP Account Manager to enhance the VIP customer experience. This remote role involves managing client relationships, executing retention strategies, and assisting in onboarding new VIP clients. Successful candidates will have account management experience within the betting or online gaming industry, strong communication skills, and proficiency in data analysis. This position offers significant opportunities for professional growth and learning in VIP management.
Qualifications
- Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
- Strong interpersonal and communication skills to build client relationships.
- Basic knowledge of sports betting and online casino market is a plus.
Responsibilities
- Assist in identifying and onboarding new VIP clients through prospecting and networking.
- Support the management of VIP client relationships, ensuring high levels of satisfaction.
- Help execute engagement and retention strategies to increase player loyalty.
- Work closely with senior team members to design and implement VIP incentives.
- Monitor key performance metrics such as betting volume and retention rates.
Skills
Tools
Job Title: VIP Account Manager
Location: Brazil - Remote
Note: PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE
Our client, a well‑known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place. This role will focus on building strong client relationships, supporting engagement strategies, and helping improve the overall VIP experience. It's a great opportunity for someone with account management experience who wants to develop their skills in a dynamic industry.
- Assist in identifying and onboarding new VIP clients through prospecting and networking.
- Support the management of VIP client relationships, ensuring high levels of satisfaction.
- Help execute engagement and retention strategies to increase player loyalty.
- Work closely with senior team members to design and implement and improve VIP incentives, promotions, and personalized offers.
- Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
- Assist in preparing reports on VIP performance and account development.
- Ensure compliance with responsible gaming and company policies.
- Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
- A wallet or existing player base would be incredibly valuable and sought after.
- Strong interpersonal and communication skills to build client relationships.
- Basic knowledge of sports betting and online casino market is a plus.
- Comfortable working with data and reports to understand customer behavior.
- Proficiency in MS Office and CRM tools.
- Ability to work flexible hours when needed.
This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.