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Compliance jobs in Brazil
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Tech Lead (w Python) | Remote | Startup Transforming legal tech with AI
Atomic HR
Belo Horizonte
Remote
BRL 80,000 - 120,000
30+ days ago
Discover more opportunities than anywhere else. Find more jobs nowSenior Sourcing Category Lead – Americas Indirect
Huntsman
Taboão da Serra
On-site
BRL 130,000 - 180,000
30+ days ago
Página da Vaga | Analista de Governança de IA
Smarthis
Rio de Janeiro
Hybrid
BRL 80,000 - 120,000
30+ days ago
Connect with headhunters to apply for similar jobsSuperintendente de Governance (Chief Audit Executive)
Galapagos Capital
São Paulo
On-site
BRL 250,000 - 300,000
30+ days ago
Senior Benefits Manager LATAM
Confidential
Jaboatão dos Guararapes
On-site
BRL 200,000 - 300,000
30+ days ago
Quality Control Lead
Go Offer
Salvador
On-site
BRL 120,000 - 160,000
Full time
30+ days ago
Job summary
A leading recruiting firm in Salvador, Brazil is seeking a Head of Quality Assurance to manage and build a team of remote assistants. The role involves overseeing quality control, designing hiring processes, and implementing automation in operational workflows. Candidates should have strong operational management experience with a background in building processes from the ground up. This position offers opportunities for team development and innovation.
Benefits
Flexible working hours
Remote work options
Professional development opportunities
Qualifications
- Minimum 2 years managing operational teams.
- Experience with 20+ employees and process building.
- Strong system thinking and technical competency.
Responsibilities
- Manage team of 30+ remote assistants.
- Build and lead Quality Assurance systems.
- Automate quality checks and onboarding.
Skills
Operational management
Systems thinking
Attention to detail
Decision making
Technical competency
Education
Degree in engineering, computer science, or mathematics
Tools
CRM software
Monitoring dashboards
Job description
About the Role
We are looking for a structured, strict, and technically-minded Head of Quality Assurance who will build and lead one of the most critical operational units in the company.
Scope of Responsibility
- Management of a team of 30+ remote assistants
- Quality control of 5,000+ job applications/month (scaling to 10,000+)
- Direct reporting to the CEO
Context & Challenges
- 30 assistants submit job applications on behalf of clients
- Quality is inconsistent—there is no systematic control
- Many manual review processes → we need automation
- No structured onboarding for new assistants
- No clear KPIs or performance-based motivation
What Must Be Built
- Audit the current team
- Hire additional assistants
- Build a full Quality Assurance system from scratch
- Automate quality checks in collaboration with engineering
- Implement onboarding, training, and control processes
Build a Quality Assurance System (30%)
- Audit current assistants
- Evaluate work quality (accuracy, speed, compliance)
- Decide who stays, who leaves
- Create quality criteria and checklists
- Implement regular quality audits and spot‑checks
- Establish KPIs (quality, speed, customer satisfaction)
- Track quality metrics per assistant
- Identify repeating errors and remove root causes
- Review difficult cases with the team
Hiring & Onboarding (25%)
- Design the hiring funnel (screening → test task → interview)
- Hire new assistants within the first 1–2 months
- Maintain a candidate pipeline (no current churn, but may appear)
- Build a structured onboarding program (1–2 weeks)
- Teach systems, standards, and workflows
- Certify assistants before they start working with clients
- Create training materials, videos, guides
Automation & Technology (20%)
- Identify which checks can be automated
- Create clear requirements and tasks for developers
- Test and launch automation tools
- Utilize AI and scripts for monitoring
- Automatic validation of application fields
- Duplicate application detection
- Performance dashboards and speed tracking
- Quality alert system
- Real‑time monitoring tools
Team Management (15%)
- Workload distribution among assistants
- KPI tracking and performance reviews
- Escalation handling and issue resolution
- Motivation and team culture development
- Selective 1:1s
- Coaching low performers
- Promote top performers into team leads
- Create internal career paths
Continuous Improvement (10%)
- Identify bottlenecks and improve processes
- Implement best practices and standardization
- Maintain operations documentation
- Work with client complaints, root cause elimination
Requirements
Must‑Have
- 2+ years managing operational teams
- Experience managing 20+ employees
- Built processes from scratch
- Preferably BPO / outsourcing / call center / EdTech
- Strong systems thinking and discipline
- SOPs, checklists, regulations, compliance
- Precision and attention to detail
- Ability to make difficult decisions (terminations, corrective action)
- Technical competency
- Understanding of automation & quality monitoring
- Ability to write clear requirements for developers
- Experience with CRM, monitoring dashboards, etc.
Nice‑to‑Have
- SQL basics, API logic, scripting
- Analytical approach
Metrics
- Quality %, speed, productivity, error rate
- KPI systems and reporting
- Data‑driven decision‑making
- Experience in hiring & onboarding
Strong Plus
- BPO / outsourcing experience (data entry, support, back office)
- Quality automation experience
- Technical degree (engineering / CS / math)
- Six Sigma / Lean / Kaizen knowledge
- Experience scaling teams from 10 → 50+
- QA / Quality Management certifications
- Experience with distributed remote teams
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.