A luxury hotel chain in Dubai is seeking a full-time team member to provide outstanding customer service while managing restaurant reservations. The ideal candidate will possess excellent communication skills and knowledge of the hospitality industry. Responsibilities include assisting guests, handling inquiries, and promoting loyalty programs. Applicants should have a relevant college diploma or certification, with a willingness to learn. A strong commitment to guest satisfaction and teamwork is essential for success in this role.
Qualificações
Knowledge of principles for customer services and evaluation of customer satisfaction.
Ability to communicate effectively in English.
Basic understanding of computer software including Micros and Opera.
Willingness to learn new skills related to the position.
Responsabilidades
Handle customer inquiries professionally via calls and emails.
Provide personalized service to guests to enhance satisfaction.
Assist in managing bookings and reservations.
Support the Restaurant Managers with various projects.
Conhecimentos
Customer service principles
Effective communication (English)
Knowledge of restaurant information
Basic computer skills (Micros, Opera)
Teamwork in a multicultural setting
Formação académica
College diploma or formal certification
Ferramentas
Micros
Opera
Descrição da oferta de emprego
A luxury hotel chain in Dubai is seeking a full-time team member to provide outstanding customer service while managing restaurant reservations. The ideal candidate will possess excellent communication skills and knowledge of the hospitality industry. Responsibilities include assisting guests, handling inquiries, and promoting loyalty programs. Applicants should have a relevant college diploma or certification, with a willingness to learn. A strong commitment to guest satisfaction and teamwork is essential for success in this role.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.