Guest Experience Agent - Food & Drinks (UAE National - Part Time)

Hilton; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking a Guest Experience Agent for Food & Drinks to ensure guests enjoy a welcoming experience while complying with brand standards and achieving departmental targets. This role requires a commitment to customer service, good communication skills, and the ability to manage table set-ups effectively. Experience in the food and beverage industry is advantageous.

Qualifications

• Previous Food and Beverage and/or industry experience.
• Experience with cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Welcome guests in a polite and friendly manner.
• Coordinate seating for customers.
• Up-sell with latest departmental incentives.
• Manage table set-ups.
• Follow cash handling procedures.
• Manage guest queries in a timely manner.

Skills

Positive attitude

Good communication skills

Commitment to delivering high levels of customer service

Flexibility to respond to a range of different work situations

Job description

What are we looking for

A Guest Experience Agent for Food & Drinks serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Food and Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Guest Experience Agent for Food & Drinks is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Team Member experience while working to achieve departmental targets.

What will I be doing

As a Guest Experience Agent for Food & Drinks you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Team Member experience. A Hostess OST will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically you will be responsible for performing the following tasks to the highest standards:

• Welcome guests in a polite and friendly manner
• Coordinate seating for customers
• Up-sell with latest departmental incentives
• Manage table set-ups
• Able to work in all areas of Food and Beverage including Bar Restaurant Room Service and Conference and Events
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally awareAssist other departments wherever necessary and maintain good working relationships

Required Experience:

Unclear Seniority