F&B Reservations & Guest Experience Specialist

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a full-time team member to provide outstanding customer service while managing restaurant reservations. The ideal candidate will possess excellent communication skills and knowledge of the hospitality industry. Responsibilities include assisting guests, handling inquiries, and promoting loyalty programs. Applicants should have a relevant college diploma or certification, with a willingness to learn. A strong commitment to guest satisfaction and teamwork is essential for success in this role.

Qualifications

• Knowledge of principles for customer services and evaluation of customer satisfaction.
• Ability to communicate effectively in English.
• Basic understanding of computer software including Micros and Opera.
• Willingness to learn new skills related to the position.

Responsibilities

• Handle customer inquiries professionally via calls and emails.
• Provide personalized service to guests to enhance satisfaction.
• Assist in managing bookings and reservations.
• Support the Restaurant Managers with various projects.

Skills

Customer service principles

Effective communication (English)

Knowledge of restaurant information

Basic computer skills (Micros, Opera)

Teamwork in a multicultural setting

Education

College diploma or formal certification

Tools

Micros

Opera

Job description

A luxury hotel chain in Dubai is seeking a full-time team member to provide outstanding customer service while managing restaurant reservations. The ideal candidate will possess excellent communication skills and knowledge of the hospitality industry. Responsibilities include assisting guests, handling inquiries, and promoting loyalty programs. Applicants should have a relevant college diploma or certification, with a willingness to learn. A strong commitment to guest satisfaction and teamwork is essential for success in this role.