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Technical Support Engineer - End User Support
Descripción de la vacante
A technology services company is seeking a Technical Support Engineer in Dubai. The role involves providing hardware and software support to end-users, troubleshooting issues, and configuring networks. Candidates should have a degree, relevant certifications, and at least 4 years of experience in technical support. Strong communication and problem-solving skills are essential.
Formación
- 4+ years of experience in technical support.
- Hands-on experience with Windows and MAC OS.
- Good communication skills verbal and written.
Responsabilidades
- Install, configure, and maintain desktop computers and peripherals.
- Provide technical support to end-users via phone and email.
- Diagnose and resolve hardware and software issues.
Conocimientos
Educación
Herramientas
Job Title: Technical Support Engineer
Job Purpose: END-USER Support Field Support Engineer
Qualification: Graduation
Certifications: CCNA MCSA CompTIA A
Experience: 4 Years
- Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
- Software Installation: Install and configure operating systems office applications and other software as required by users.
- System Configuration: Set up user accounts permissions and security settings according to organizational policies.
- End-User Assistance: Provide technical support to end-users via phone email or in-person. Troubleshoot and resolve hardware and software issues.
- Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
- Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
- Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
- Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.
- Candidate must have hands-on experience in Windows and MAC OS.
- Must have supported end-users Top Management Users.
- Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
- Good communication skills verbal and written.
- Working knowledge of office automation products and computer peripherals like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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