Deskside Support Technician (L2)

Excis Compliance; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global IT support leader is hiring a Deskside Technician in Dubai. The role involves providing high-level technical support for end-user environments, troubleshooting hardware and software issues, and supporting VIP users. Candidates should have at least 4 years of experience in desktop support with strong knowledge of Windows 10/11 and macOS, along with excellent customer service skills. Join a collaborative team where your expertise makes an impact.

Benefits

Collaborative work culture

Career growth opportunities

Dynamic team environment

Qualifications

• 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows and macOS environments.
• Proficiency in troubleshooting hardware and software issues.

Responsibilities

• Provide onsite and remote support for various operating systems.
• Troubleshoot hardware, software, and network issues.
• Document solutions and create knowledge base articles.

Skills

Windows OS (10/11)

macOS

Microsoft O365

Active Directory

Hardware troubleshooting

Customer service

English and Arabic communication

Tools

Microsoft Intune

Desktop Central

Remote support tools

Job description

Full time | Excis Compliance ltd | United Arab Emirates

Posted On 01/16/2026

Job Information

IT Services

Work Experience 4-5 years

City Dubai

State/Province Dubayy (Dubai)

Job Description

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

We are seeking an experienced Deskside Support Technician to provide high‑level technical support for end‑user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.

Key Responsibilities:

• Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)

• Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals

• Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades

• Manage asset inventory, including tagging, tracking, and reporting

• Support VIP users with prompt and professional service

• Collaborate with IT teams to resolve complex technical issues

• Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary

Requirements

Technical Skills & Experience:

• 4+ years of hands‑on EUC/Break‑fix experience in desktop support or IT helpdesk roles

• Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365

• Experience with Microsoft Intune and Desktop Central for endpoint management

• Proficiency with Active Directory, remote support tools, and mobile device management

• Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues

• Familiarity with malware removal and basic network troubleshooting

Soft Skills & Certifications:

• Excellent verbal and written communication skills in both English and Arabic

• Exceptional customer service skills (VIP support experience preferred)

• Ability to work in a fast‑paced corporate environment

• A+ Certification, MCP, or ITIL (preferred but not required)

Physical Requirements:

• Ability to lift/move equipment (up to 50 lbs)

• Willingness to travel between office locations if required

• Collaborative and inclusive work culture

• Career growth opportunities in a global IT environment

Join Our Team! If you are a problem‑solver with strong technical skills and a passion for delivering top‑notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.