Deskside Technician (L2) – VIP & EUC/DC Expert

Excis Compliance; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global IT support leader is hiring a Deskside Technician in Dubai. The role involves providing high-level technical support for end-user environments, troubleshooting hardware and software issues, and supporting VIP users. Candidates should have at least 4 years of experience in desktop support with strong knowledge of Windows 10/11 and macOS, along with excellent customer service skills. Join a collaborative team where your expertise makes an impact.

Benefits

Collaborative work culture

Career growth opportunities

Dynamic team environment

Qualifications

• 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows and macOS environments.
• Proficiency in troubleshooting hardware and software issues.

Responsibilities

• Provide onsite and remote support for various operating systems.
• Troubleshoot hardware, software, and network issues.
• Document solutions and create knowledge base articles.

Skills

Windows OS (10/11)

macOS

Microsoft O365

Active Directory

Hardware troubleshooting

Customer service

English and Arabic communication

Tools

Microsoft Intune

Desktop Central

Remote support tools

Job description

A global IT support leader is hiring a Deskside Technician in Dubai. The role involves providing high-level technical support for end-user environments, troubleshooting hardware and software issues, and supporting VIP users. Candidates should have at least 4 years of experience in desktop support with strong knowledge of Windows 10/11 and macOS, along with excellent customer service skills. Join a collaborative team where your expertise makes an impact.