Online jobs in United States

Fortis is a Dubai-based retail tech company focused on enhancing the digital interaction experience for retail businesses and their customers. We develop an omnichannel platform and a suite of client interfaces and services spanning web, app, smartPOS systems, and more. These tools empower merchants and customers, facilitating collaboration within our ecosystem.

The Fortis solution enables seamless sales and payments both in-person and online, improves communication with customers, attracts new clients, retains existing ones, and enhances business efficiency. We primarily serve micro, small, and medium-sized companies, which constitute the backbone of the modern economy, but are also open to working with large enterprises.

Fortis is seeking an experienced and dynamic individual to join our team as an Account Manager. The key focus of this role is to identify new sales opportunities within existing customers. The ideal candidate will have experience in maintaining relationships and achieving sales results.

1. Identify and generate new sales opportunities within existing clients (renewals, upsells)
2. Handle day-to-day customer support operations, ensuring timely and effective resolution of inquiries and issues
3. Follow customer support policies, procedures, and best practices to enhance service quality and efficiency
4. Analyze data, align with performance metrics, and provide actionable insights to improve customer satisfaction and operational efficiency
5. Collaborate with cross-functional teams, including product, sales, and marketing, to ensure a seamless customer experience
6. Act as the primary contact for escalated customer issues, ensuring prompt resolution and satisfaction
7. Gather customer feedback and insights to inform product development and service improvements

1. A minimum of 3 years of experience in account management or related roles, preferably in fintech, retailtech, POS machines, etc.
2. Sales-oriented mindset is essential
3. Strong understanding of account management tools, technologies, and best practices
4. Excellent communication and interpersonal skills to build rapport with customers and team members
5. Strong analytical skills to interpret data and make informed decisions
6. Customer-centric approach with the ability to build long-lasting client relationships

• Competitive salary plus performance-based bonuses
• Opportunity to work on a high-quality, sought-after product
• Supportive and experienced team environment
• Flexibility and independence in your role

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