Assistant Restaurant Reservations Manager Couqley French Brasserie

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an Assistant Restaurant Reservations Manager to oversee the reservations process and ensure smooth guest booking experiences. The role demands a service-focused personality with strong interpersonal and communication skills, along with previous experience in a similar role. Responsibilities include monitoring occupancy, optimizing seating, and identifying upselling opportunities. If you have a passion for service and a knack for efficiency, this might be the role for you.

Qualifications

• Previous experience in a similar role for a busy venue in UAE is highly desired.
• Passion for service and guest satisfaction.
• Ability to analyze booking data to identify opportunities for improvement.

Responsibilities

• Oversee daily operations of the reservations desk.
• Maintain and update reservation systems accurately.
• Monitor table occupancy and optimize seating to maximize revenue.
• Identify upselling opportunities.
• Provide prompt courteous responses to guest inquiries.
• Monitor online reservations and integrate digital campaigns.

Skills

Service focused personality

Strong interpersonal skills

Communication skills

Experience with Eat App or Seven Rooms

Exposure to Social Media Platforms

Job description

Reporting to Restaurant General Manager Assistant Restaurant Reservations Manager oversees the reservations process ensures smooth guest booking experiences and drives revenue through proactive sales strategies. This role combines operational excellence with a strong commercial mindset to maximize occupancy and guest satisfaction.

What you will do:

• Oversee daily operations of the reservations desk.
• Maintain and update reservation systems accurately.
• Monitor table occupancy and optimize seating to maximize revenue.
• Identify upselling opportunities (special menus wine pairings private dining).
• Promote seasonal offers events and loyalty programs during the booking process
• Provide prompt courteous responses to guest inquiries.
• Communicate reservation details to staff to ensure smooth service.
• Train and supervise hostess team.
• Prepare reports on reservation trends and sales conversions.
• Analyse booking data to identify opportunities for improvement.
• Respond to guest inquiries and reviews on platforms like Instagram Facebook and TripAdvisor.
• Monitor online reservations and integrate digital campaigns with booking systems.
• Use social media insights to identify guest preferences and trends.

Qualifications:

• Service focused personality is essential
• Previous experience in a similar role for a busy venue in UAE is highly desired.
• Strong interpersonal and communication skills with a passion for service
• Previous experience on Applications i.e. Eat App or Seven Rooms is an advantage.
• Should have exposure to Social Media Platforms.

Additional Information:

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work

No

Employment Type

Full-time