Assistant Restaurant Reservations Manager - Couqley French Brasserie

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an Assistant Restaurant Reservations Manager to oversee the reservations process and enhance guest experiences. The ideal candidate must have a service-focused personality, strong communication skills, and prior experience in a similar role. Responsibilities include managing reservations, optimizing table occupancy, and training the hostess team. This position offers an opportunity for growth in a vibrant culinary environment, making it a perfect fit for passionate service professionals.

Qualifications

• Previous experience in a similar role for a busy venue in UAE is highly desired.
• Should have exposure to Social Media Platforms.
• Strong focus on service quality.

Responsibilities

• Oversee daily operations of the reservations desk.
• Maintain and update reservation systems accurately.
• Monitor table occupancy to maximize revenue.
• Identify upselling opportunities during the booking process.
• Train and supervise the hostess team.

Skills

Service focused personality

Strong interpersonal and communication skills

Upselling opportunities

Tools

Eat App

Seven Rooms

Job description

Company Description

Bienvenue à Couqley!

Amidst the clinking of glasses, friends’ laughter, and France’s glorious flavors, forge cherished memories at this delightful brasserie located in vibrant Downtown Dubai. Offering a premium-casual dining experience with cherished companions. With seating on the year-round al fresco terrace and interiors designed by artist Ana D’Castro, among the lively chatter of fellow connoisseurs, Couqley is the perfect venue for a romantic dinner or casual meal with friends.

This award winning Brasserie offers a personalized, friendly service and a selection of authentic culinary creations, to create an unforgettable culinary experience for our guests.

Job Description

Reporting to Restaurant General Manager, Assistant Restaurant Reservations Manager oversees the reservations process, ensures smooth guest booking experiences, and drives revenue through proactive sales strategies. This role combines operational excellence with a strong commercial mindset to maximize occupancy and guest satisfaction.

What you will do

• Oversee daily operations of the reservations desk.
• Maintain and update reservation systems accurately.
• Monitor table occupancy and optimize seating to maximize revenue.
• Identify upselling opportunities (special menus, wine pairings, private dining).
• Promote seasonal offers, events, and loyalty programs during the booking process.
• Provide prompt, courteous responses to guest inquiries.
• Communicate reservation details to staff to ensure smooth service.
• Train and supervise hostess team.
• Prepare reports on reservation trends and sales conversions.
• Analyse booking data to identify opportunities for improvement.
• Respond to guest inquiries and reviews on platforms like Instagram, Facebook, and TripAdvisor.
• Monitor online reservations and integrate digital campaigns with booking systems.
• Use social media insights to identify guest preferences and trends.

Qualifications

• Service focused personality is essential.
• Previous experience in a similar role for a busy venue in UAE is highly desired.
• Strong interpersonal and communication skills with a passion for service.
• Previous experience on Applications i.e. Eat App or Seven Rooms is an advantage.
• Should have exposure to Social Media Platforms.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS