Assistant Front Office Manager

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is looking for an Assistant Front Office Manager to support the daily operations of the Front Desk. You will ensure exceptional guest experiences and lead front office teams in maintaining service standards. Candidates should have at least 1 year of leadership experience, strong communication skills, and a passion for luxury hospitality. The role is full-time, with no remote work options. Join us to create memorable guest experiences with a focus on team development and service excellence.

Qualifications

• Minimum of 1 year of leadership experience in front office operations.
• Proven ability to lead teams in a guest-facing setting.
• Fluency in English; additional languages are a plus.

Responsibilities

• Oversee day-to-day operations of the Front Desk.
• Act as Manager on Duty as needed.
• Collaborate with teams to ensure a seamless guest experience.

Skills

Leadership experience in front office operations

Team management

Conflict resolution skills

Customer-focused mindset

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

MS Office

Job description

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our luxury hotel in Al Mairid Ras Al-Khaimah United Arab this role you will support the daily operations of the Front Desk and hotel communication teams ensuring a seamless and exceptional guest experience from arrival to departure.

• Assist in overseeing the day-to-day operations of the Front Desk and hotel communication teams maintaining high standards of guest service
• Act as a leader on the floor greeting guests addressing concerns professionally and serving as Manager on Duty when required
• Conduct regular walkthroughs of the lobby and public spaces to ensure a consistently polished luxury presentation
• Collaborate with Bell Valet and Concierge teams to create a unified and welcoming arrival experience
• Support the scheduling training and mentoring of front office staff
• Foster an engaging team environment by recognizing success and offering constructive feedback
• Monitor and analyze guest feedback to enhance service strategies and overall satisfaction
• Maintain close collaboration with Housekeeping Engineering and Food & Beverage teams for a cohesive guest journey
• Ensure compliance with all safety emergency and cash-handling protocols
• Respond promptly to internal and guest inquiries via various communication channels

Qualifications

• Minimum of 1 year of leadership experience in front office or rooms division operations preferably in a luxury hotel environment
• Proven ability to lead high-performing teams in a fast-paced guest-facing setting
• Experience with Opera PMS and guest engagement platforms
• Strong communication and conflict resolution skills
• Passion for luxury hospitality team development and creating memorable guest experiences
• Flexible schedule availability including evenings weekends and holidays
• Bachelors degree or diploma in Hospitality Management or related field (preferred)
• Proficiency in Windows MS Office and property management systems
• Fluency in English; additional languages are a plus
• Knowledge of local culture and customs in the United Arab Emirates
• Experience in a luxury hotel or resort setting
• Detail-oriented with excellent organizational skills
• Ability to work collaboratively in a diverse multicultural environment
• Customer-focused mindset with a commitment to exceeding guest expectations

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time