Manufacturing Engineer jobs in United Arab Emirates

Production & Service Engineer Instrumentation

Jebel Ali Free Zone Dubai UAE

Full-time Fixed

1 to 4 years

Bachelors Degree / Diploma in Instrumentation Electronics Mechanical or a related engineering field

A leading manufacturer and supplier of high-performance field instruments and solar-integrated solutions for oil & gas, petrochemical and industrial applications is seeking a Production & Service Engineer Instrumentation. The role involves after-sales technical support troubleshooting and ensuring high customer satisfaction through in-house support and on-site visits.

• Production Support Responsibilities
  • Material Availability Check
    • Verify the availability of raw materials upon receiving new orders.
    • Coordinate with Purchase and Sales teams when materials are unavailable and provide expected timelines.
  • Material Receipt & Verification
    • Verify received materials against the Purchase Order (PO) and Sales Order (SO).
    • Inform the Quality Control (QC) team to begin testing of incoming materials.
  • Quality Testing Support
    • Assist the QC team during tests such as hydro testing when required.
  • Certificate Verification & Preparation
    • Review supplier certificates for compliance with order specifications.
    • Prepare internal certificates as per customer or product requirements.
    • Coordinate with the Design team for technical documentation or clarifications.
  • Handover & Dispatch Coordination
    • Handover approved materials to Stores for packing.
    • Coordinate with Logistics to ensure timely dispatch.
• Service & Technical Support Responsibilities
  • Customer Complaint Handling
    • Serve as the first point of contact for service-related issues.
    • Log, track and follow complaints through to closure.
    • Work with production and QC teams for root cause analysis.
  <>Technical Support
  • Provide remote troubleshooting via phone, email or video call.
  • Assist customers with installation, calibration and commissioning.
  • Ensure timely communication and resolution.
• On-Site Service & Repair
  • Visit client sites across UAE and GCC as needed.Perform inspection, testing, servicing and replacement of faulty instruments.
  • Submit site visit reports and follow-up recommendations.
• Documentation & Reporting
  • Maintain detailed records of service cases, corrective actions and root causes.
  • Provide feedback for continuous improvement initiatives.
  • Support documentation for audits and compliance requirements.
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• Cross-Department Collaboration
  • Coordinate with Design, QC and Sales teams to resolve recurring issues.
  • Guide customers on preventive maintenance and best practices.

• 4 years of experience in field service technical support or instrumentation maintenance
• Strong practical knowledge of:
  • Pressure, Temperature, Level and Flow instruments
  • Calibration and diagnostics of analog instruments
  • Instrument installation and fittings
• Strong verbal and written communication skills
• Willingness to travel within UAE & GCC
• Ability to read datasheets, wiring diagrams and loop drawings

• Experience working with end-users
• Basic knowledge of ISO/IEC calibration standards
• Familiarity with MS Office and basic CRM tools

• Competitive salary based on experience
• Travel and site visit allowances
• Growth opportunity within a rapidly expanding instrumentation brand