Production & Service Engineer – Instrumentation

SUNSHINE ENTERPRISE USA LLC; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading manufacturer of instrumentation solutions is seeking a Production & Service Engineer Instrumentation in Dubai. The role involves providing after-sales technical support, troubleshooting customer issues, and collaborating with production and quality control teams. Candidates should have at least 4 years of relevant experience and strong technical knowledge in instrumentation. Competitive salary and growth opportunities offered.

Benefits

Competitive salary based on experience

Travel and site visit allowances

Growth opportunity within a rapidly expanding instrumentation brand

Qualifications

• 4 years of experience in field service technical support or instrumentation maintenance.
• Willingness to travel within UAE & GCC.
• Experience working with end-users preferred.

Responsibilities

• Provide after-sales technical support troubleshooting.
• Coordinate logistics for material dispatch.
• Conduct on-site service and repairs.

Skills

Pressure, Temperature, Level and Flow instruments

Calibration and diagnostics of analog instruments

Instrument installation and fittings

Strong verbal and written communication skills

Ability to read datasheets, wiring diagrams and loop drawings

Education

Bachelors Degree / Diploma in Instrumentation Electronics Mechanical or a related engineering field

Tools

MS Office

Basic CRM tools

Job description

Job Title

Production & Service Engineer Instrumentation

Location

Jebel Ali Free Zone Dubai UAE

Job Type

Full-time Fixed

Experience Required

1 to 4 years

Education

Bachelors Degree / Diploma in Instrumentation Electronics Mechanical or a related engineering field

About the Role

A leading manufacturer and supplier of high-performance field instruments and solar-integrated solutions for oil & gas, petrochemical and industrial applications is seeking a Production & Service Engineer Instrumentation. The role involves after-sales technical support troubleshooting and ensuring high customer satisfaction through in-house support and on-site visits.

Key Responsibilities

• Production Support Responsibilities
  • Material Availability Check
    • Verify the availability of raw materials upon receiving new orders.
    • Coordinate with Purchase and Sales teams when materials are unavailable and provide expected timelines.
  • Material Receipt & Verification
    • Verify received materials against the Purchase Order (PO) and Sales Order (SO).
    • Inform the Quality Control (QC) team to begin testing of incoming materials.
  • Quality Testing Support
    • Assist the QC team during tests such as hydro testing when required.
  • Certificate Verification & Preparation
    • Review supplier certificates for compliance with order specifications.
    • Prepare internal certificates as per customer or product requirements.
    • Coordinate with the Design team for technical documentation or clarifications.
  • Handover & Dispatch Coordination
    • Handover approved materials to Stores for packing.
    • Coordinate with Logistics to ensure timely dispatch.
• Service & Technical Support Responsibilities
  • Customer Complaint Handling
    • Serve as the first point of contact for service-related issues.
    • Log, track and follow complaints through to closure.
    • Work with production and QC teams for root cause analysis.
  <>Technical Support
  • Provide remote troubleshooting via phone, email or video call.
  • Assist customers with installation, calibration and commissioning.
  • Ensure timely communication and resolution.
• On-Site Service & Repair
  • Visit client sites across UAE and GCC as needed.Perform inspection, testing, servicing and replacement of faulty instruments.
  • Submit site visit reports and follow-up recommendations.
• Documentation & Reporting
  • Maintain detailed records of service cases, corrective actions and root causes.
  • Provide feedback for continuous improvement initiatives.
  • Support documentation for audits and compliance requirements.
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• Cross-Department Collaboration
  • Coordinate with Design, QC and Sales teams to resolve recurring issues.
  • Guide customers on preventive maintenance and best practices.

Key Requirements

• 4 years of experience in field service technical support or instrumentation maintenance
• Strong practical knowledge of:
  • Pressure, Temperature, Level and Flow instruments
  • Calibration and diagnostics of analog instruments
  • Instrument installation and fittings
• Strong verbal and written communication skills
• Willingness to travel within UAE & GCC
• Ability to read datasheets, wiring diagrams and loop drawings

Preferred Qualifications

• Experience working with end-users
• Basic knowledge of ISO/IEC calibration standards
• Familiarity with MS Office and basic CRM tools

Benefits

• Competitive salary based on experience
• Travel and site visit allowances
• Growth opportunity within a rapidly expanding instrumentation brand