Global Customer Service & Logistics Leader

KAYALI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium fragrance company in Dubai is seeking a Customer Service & Logistics Manager to lead supply chain and logistics operations. The ideal candidate will have over 10 years of experience in customer service and logistics roles, ideally within the FMCG or beauty sectors. Responsibilities include overseeing customer service, managing supply chain logistics, and enhancing operational performance. This role requires strong leadership, analytical abilities, and excellent communication skills. The company offers competitive benefits including medical coverage and employee discounts.

Benefits

Premium Medical/Dental/Vision coverage

Find Your Magic Days

Volunteer Day

Professional Development Days

Birthday leave

Egg Freezing Benefits

Employee discounts on products

Products gifting

Qualifications

• 10+ years of progressive experience in customer service and/or logistics roles, preferably in FMCG, beauty, or luxury sectors.
• Proven experience managing international supply chains, 3PLs, and customer service operations.
• Strong analytical, strategic planning, and problem-solving skills.

Responsibilities

• Oversee customer service across all channels, ensuring timely and high-quality support.
• Lead end-to-end supply chain management, overseeing warehousing and fulfillment.
• Track and report on key performance metrics, providing insights to senior leadership.

Skills

Customer Service Management

Supply Chain Management

Logistics Operations

Analytical Skills

Leadership

Education

Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field

Job description

A premium fragrance company in Dubai is seeking a Customer Service & Logistics Manager to lead supply chain and logistics operations. The ideal candidate will have over 10 years of experience in customer service and logistics roles, ideally within the FMCG or beauty sectors. Responsibilities include overseeing customer service, managing supply chain logistics, and enhancing operational performance. This role requires strong leadership, analytical abilities, and excellent communication skills. The company offers competitive benefits including medical coverage and employee discounts.