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Front Desk - Team Leader
Job summary
A leading hospitality company seeks a Front Desk Team Leader to oversee Reception operations at Hilton Garden Inn Ras Al Khaimah. This role involves ensuring guest satisfaction, managing team performance, and providing a high level of customer service in a dynamic environment. The ideal candidate will have previous management experience and exceptional communication skills, contributing to a memorable guest experience.
Qualifications
- Maintaining high grooming standards and a professional manner.
- Flexibility to respond to various work situations.
- Ability to work independently and as part of a team.
Responsibilities
- Serve as a key contact for Guests and respond to enquiries.
- Recruit, train, and develop Team Members.
- Ensure safety and orderliness in lobby areas.
Skills
Education
A Front Desk Team leader ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback.
What will I be doing?
As Front Desk Team leader, you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. A Head Receptionist is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests
- Deliver and safely store Guest luggage
- Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
- Stay current with all hotel services as well as daily VIP requests and special events
- Represent the needs of the Team to others in the hotel
- Recruit, select, train and the develop Team Members
- Conduct annual and mid-year appraisals with Team Members
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
Front Desk Team leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area
- Previous experience managing a team
- Previous experience working in Reception in a hotel environment
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Garden Inn Ras Al Khaimah
Schedule
Full-time
Brand
Hilton Garden Inn
Job
Guest Services, Operations, and Front Office
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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