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Guest Experience & Reservations Specialist
Job summary
A hospitality brand in Dubai seeks a Reservation Agent to enhance guest experiences through personalized service handling inquiries and bookings. Responsibilities include managing reservations, ensuring booking accuracy across channels, and collaborating with departments to support guest needs. Ideal candidates have a background in luxury hospitality, strong communication skills, and familiarity with reservation systems. This full-time role offers competitive salary and opportunities for progression within the global family of brands.
Benefits
Qualifications
- Experience in reservations, front office or customer service within luxury hospitality.
- Strong communication and interpersonal skills.
- Familiarity with reservation systems is an advantage.
Responsibilities
- Handle all reservation enquiries via phone, email and online platforms.
- Provide accurate information on accommodation types and packages.
- Process bookings efficiently and ensure guest details are captured.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.