Guest Experience & Reservations Specialist

AccorCorpo; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality brand in Dubai seeks a Reservation Agent to enhance guest experiences through personalized service handling inquiries and bookings. Responsibilities include managing reservations, ensuring booking accuracy across channels, and collaborating with departments to support guest needs. Ideal candidates have a background in luxury hospitality, strong communication skills, and familiarity with reservation systems. This full-time role offers competitive salary and opportunities for progression within the global family of brands.

Benefits

Great healthcare

Competitive salary

Opportunity for career progression

Qualifications

• Experience in reservations, front office or customer service within luxury hospitality.
• Strong communication and interpersonal skills.
• Familiarity with reservation systems is an advantage.

Responsibilities

• Handle all reservation enquiries via phone, email and online platforms.
• Provide accurate information on accommodation types and packages.
• Process bookings efficiently and ensure guest details are captured.

Skills

Customer service

Strong communication skills

Interpersonal skills

Multitasking

Tools

Opera

MEWS

Microsoft Office

Job description

A hospitality brand in Dubai seeks a Reservation Agent to enhance guest experiences through personalized service handling inquiries and bookings. Responsibilities include managing reservations, ensuring booking accuracy across channels, and collaborating with departments to support guest needs. Ideal candidates have a background in luxury hospitality, strong communication skills, and familiarity with reservation systems. This full-time role offers competitive salary and opportunities for progression within the global family of brands.