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Field IT Support Engineer II — Onsite & Remote Expert
Job summary
An IT service company in Dubai is seeking a proactive IT Support Specialist. This role involves providing onsite and remote customer support with a focus on quality and technical expertise. Candidates should demonstrate strong communication skills and a quick learning ability to ensure the efficient resolution of IT-related issues. The selected individual will follow established SLAs and escalate advanced cases as necessary. A passion for IT is crucial for success in this position.
Qualifications
- Strong communication skills and the ability to resolve IT-related issues quickly.
- Proactive approach and passion for IT.
Responsibilities
- Provide onsite and remote support to customers with high service quality.
- Escalate advanced cases to L2/L3 teams promptly.
- Document technical issues and follow up according to SLAs.
- Acquire knowledge of products and maintain accurate support.
- Coordinate with different divisions to resolve customer issues.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.