Application Support Engineer

Ultimate HR Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in Dubai seeks an experienced Application Production Support Engineer to monitor and support enterprise applications, particularly in banking and finance. The ideal candidate will have 35 years of experience, hands-on skills in monitoring tools such as Dynatrace and Datadog, and a solid understanding of incident management. The role includes resolving incidents, ensuring system uptime, and working closely with stakeholders to meet SLAs. Competitive benefits are offered as per UAE law.

Benefits

All mandatory benefits as per UAE law

Qualifications

• 35 years of experience in Application Production Support or related roles.
• Hands-on experience with monitoring tools like Dynatrace, Datadog, and Prometheus.
• Experience in incident management, troubleshooting, and log analysis.

Responsibilities

• Monitor application performance using tools like Dynatrace, Datadog, and Prometheus.
• Provide L1/L2 support ensuring uptime and reliability.
• Investigate and resolve incidents collaborating with development and infrastructure teams.
• Implement automated monitoring and alerting for proactive issue resolution.
• Ensure SLAs and KPIs are met.

Skills

Monitoring applications

Troubleshooting

Incident management

Collaboration

Tools

Dynatrace

Datadog

Prometheus

AWS

Azure

GCP

Job description

We are looking for a skilled Application Production Support Engineer with 35 years of experience to join our team. The ideal candidate will have experience in monitoring troubleshooting and incident management for enterprise applications preferably in banking and financial services.

Key Responsibilities

• Monitor application performance using tools such as Dynatrace Datadog and Prometheus.
• Provide L1/L2 support for production applications ensuring uptime and reliability.
• Investigate and resolve incidents collaborating with L2/L3 development DevOps and infrastructure teams.
• Implement automated monitoring alerting and log analysis for proactive issue resolution.
• Work closely with stakeholders to ensure SLAs and KPIs are met.
• Participate in root cause analysis (RCA) and provide longterm solutions for recurring issues.
• Support deployments patching and upgrades in production environments.

Requirements Required Skills & Qualifications

• 35 years of experience in Application Production Support or related roles.
• Handson experience with Dynatrace Datadog and Prometheus for monitoring and alerting.
• Experience in incident management troubleshooting and log analysis.
• Exposure to banking and financial domain applications and regulatory requirements.
• Familiarity with cloud platforms like AWS Azure or GCP is a plus

Benefits

• All mandatory benefits as per UAE law