Field IT Support Engineer II — Onsite & Remote Expert

Burhani; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

An IT service company in Dubai is seeking a proactive IT Support Specialist. This role involves providing onsite and remote customer support with a focus on quality and technical expertise. Candidates should demonstrate strong communication skills and a quick learning ability to ensure the efficient resolution of IT-related issues. The selected individual will follow established SLAs and escalate advanced cases as necessary. A passion for IT is crucial for success in this position.

Qualifications

• Strong communication skills and the ability to resolve IT-related issues quickly.
• Proactive approach and passion for IT.

Responsibilities

• Provide onsite and remote support to customers with high service quality.
• Escalate advanced cases to L2/L3 teams promptly.
• Document technical issues and follow up according to SLAs.
• Acquire knowledge of products and maintain accurate support.
• Coordinate with different divisions to resolve customer issues.

Skills

Communication skills

Proactive problem-solving

Quick learning

Customer service orientation

Job description

An IT service company in Dubai is seeking a proactive IT Support Specialist. This role involves providing onsite and remote customer support with a focus on quality and technical expertise. Candidates should demonstrate strong communication skills and a quick learning ability to ensure the efficient resolution of IT-related issues. The selected individual will follow established SLAs and escalate advanced cases as necessary. A passion for IT is crucial for success in this position.